Ranjini Warrier

Knowledgeable and dedicated customer service professional with extensive experience in Logistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Date of Birth: 05/09/74
• Marital Status: Married

• Overseas communication - Regular Follow up with Europe & US counterparts for rates, booking confirmation, schedule updates and documents for ocean and air cargo shipments.
• Client Handling - Rate Finalization, shipment confirmation, schedule updates, providing Shipping documents, timely updates on arrival, Issuance of delivery order.
• Documentation - Checking shipping documents forwarded by counterpart, client invoicing & overseas invoicing, arrival confirmations, uploading documents through our software Application.
• Client handling related to air cargo shipments, Preparation of CSR's Daily reports, Turnover Statements etc.
• Administrative responsibilities, create and manage database, Correspondence with Customers, Organizing activities, and all office functions.
• Supervision of all aspects of Travel & Ticketing, including Client Servicing and Customer Relations. Experienced in handling computer reservations and accounting.