Ranjit Desai
Pune
Summary
Dynamic professional with extensive experience in service delivery and scientific operations at MYLAB DISCOVERY SOLUTIONS PVT LTD, specializing in molecular diagnostics and team leadership. Notable achievements include a 90% query resolution rate, improvements to nucleic acid extraction/PCR kits driven by customer insights, and a 30% reduction in non-conformities through effective quality assurance measures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head -Service Delivery and Scientific Operations
MYLAB DISCOVERY SOLUTIONS PVT LTD
Pune
07.2016 - Current
- Company Overview: Leading molecular diagnostics company with pan-India operations
- Oversee and lead product demonstrations for the molecular and serology segments, ensuring alignment with customer needs
- Develop and implement comprehensive validation and demonstration strategies in collaboration with the sales team and key stakeholders
- Spearhead technical support for 1000+ clients, resolving 90% of product queries onsite/remotely
- Provide high-level oversight of customer support operations, ensuring prompt and effective resolution of product complaints
- Coordinate with the Quality Control (QC) team to analyze root causes and implement corrective actions
- Report key findings and resolutions to senior leadership, driving continuous improvement in product quality and customer satisfaction
- Supervise the preparation and maintenance of critical user support documents, including SOPs, IFUs, flowcharts, validation protocols, and test run data
- Ensure compliance with industry standards and regulatory requirements in all documentation and validation activities
- Establish structured mechanisms for gathering customer feedback and ensuring actionable insights are communicated to R&D, Production, and QC teams
- Collaborated with R&D to enhance 5+ nucleic acid extraction/PCR kits based on customer feedback
- Drive product enhancements and process optimizations based on market trends and customer requirements
- Manage field support operations, ensuring efficient deployment of resources for complaint resolution and validation activities
- Approve and oversee outstation travel plans for the team, ensuring cost-effectiveness and strategic impact
- Foster and maintain strong relationships with key customers, internal teams, and industry stakeholders
- Provide advanced technical training and mentorship to internal teams and customers through online and offline channels
- Lead cross-functional initiatives as assigned by senior management, contributing to organizational growth and operational excellence
- Proactively identify opportunities for process improvements and innovation within the department
- Leading molecular diagnostics company with pan-India operations
- Led a company tie-up for reagents and instruments in Chicago, driving long-term business growth
- Conducted Basmati Kit optimization and validation in Mauritius, providing technical support to the distributor’s team
- Led validation and optimization of molecular kits for diverse diagnostic panels, ensuring precision, efficiency, and regulatory compliance & successfully demonstrated various diagnostic kits over 3–4 days in Nepal
- Delivered online training and webinars for clients in Myanmar, Iraq, and South Africa, providing comprehensive handholding support for day-to-day experiments, resulting in multiple kit orders
- Presented on 'New Diagnostic Tests for Tuberculosis (TB)' at Cooper Hospital, Mumbai (January 2023)
- Attended a Tender Pre-Bid Meeting for the National Health Mission, Madhya Pradesh, regarding Doorstep and Community Screening for Sickle Cell Anemia
- Trained 500+ healthcare professionals on molecular diagnostic instruments, including PCR and RT-PCR systems from leading manufacturers such as ABI-Thermo Fisher, Qiagen, Bio-Rad, Bioer, and Himedia
Quality Assurance Officer & Clinical Trial Coordinator
GOLWILKAR METROPOLIS HEALTH SERVICES
Pune
06.2014 - 06.2016
- Executed 25+ NABL audits for diagnostic labs and 18 mobile medical units
- To review and approve SOPs and records in diagnostics lab departments Reduced non-conformities by 30% through revised SOP implementation
- Coordinated 5+ clinical trials (sample management, protocol compliance, sponsor audits)
- Organising CME for Pathologist in association with Indian Medical Association (n=4)
- Setting up Golwilkar Metropolis lab Collection Centres across Maharashtra State- from Lab layout to instrument setup and quality training to the technical person
- Taking inhouse internal audits as per ISO 15189:2012 for various departments (like biochemistry, haematology, Clinical Pathology, Histopathology, Microbiology and Molecular Biology)
Scientific Officer & Quality Manager
AYUGEN BIOSCIENCES PVT LTD
Pune
10.2011 - 06.2014
- Well, trained in performing Polymerase Chain Reaction (PCR), and Sequencing (sanger method)
- Handled Projects on HPV 16&18 from its implementation to completion & also processed 2000+ molecular tests like TB, HIV, HBV and HCV
- Also done qualitative test like JAK-2, MTHFR test from DNA extraction, PCR, Gel electrophoresis to result interpretation
- Hands on molecular biology instruments like, Cepheid GeneXpert, ABI Fast real time PCR, Step one real time PCR, ABI-3130 genetic Analyzer, Electrophoresis system
- Well versed with Digene hc2 DML system (QIAGEN), spectrophotometer, Gel documentation system
- Implemented Quality Management Plan for QA and QC and faced NABL Audits as Quality Manger and successfully defended
Research Assistant
GENEOMBIO TECHNOLOGIES PVT LTD
Pune
05.2009 - 09.2011
- Learnt various extraction Buffer preparation, Gel Electrophoresis, Sanger Sequencing, basic GLP techniques
- Day to day sample processing and reporting within TAT
- Bacterial and Fungal Identification by using Sequencing Techniques as well as RT PCR test
Education
PhD - Biotechnology and Bioinformatics
Dr. D.Y. Patil University
Pune02.2025
M.Sc. - Biochemistry
Shivaji University
Kolhapur01.2009
B.Sc. - Chemistry
The New College
Kolhapur01.2007
Skills
- Molecular Diagnostics
- Product Application
- PCR, RT-PCR, Sequencing
- Quality Assurance
- NABL/ISO 15189 Compliance
- Team Leadership
- Clinical Trial Management
- Customer Training
- Organising CME, Webinars, Customer meetings
- Molecular Instruments Handling
- GeneXpert, Hc2 DML system
- Real Time PCR Systems from
- ThermoFisher, Bio-Rad, Qiagen, Agilent, Analytica Gena, Bioer, Himedia,Quanta bio
- Automated Nucleic Acid Extractors
- Team Management
- Quality Systems
- ISO/NABL Audits
- CAPA, Root Cause Analysis
- MS Office, Management reports
- Data Preparation
Certification
- International Lead Auditor - ISO 15189:2022, Foundation for Quality India (NABL,IQAS)
- Member of MPAI (MOLECULAR PATHOLOGY ASSOCIATION OF INDIA)
- Advanced Molecular Techniques Workshop, ABI
- Clinical Trial Research Coordination
- Certification in Industrial Quality Control, First Class, 2007, Shivaji University
Accomplishments
- Won 'Best Quality Assurance Officer in 2015' (Metropolis Healthcare)
- Eklavya Scholarship for getting distinction in Graduation (Top 1% in Graduation, Shivaji University)
- Successfully implemented ISO 15189:2012 across 25+ diagnostic labs.
- Successfully implemented Feasibility Study for the Mobile van-based testing of TB using PathoDetect TB kits in Madhya Pradesh State , India
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/17/87
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Head -Service Delivery and Scientific Operations
MYLAB DISCOVERY SOLUTIONS PVT LTD
07.2016 - Current
Quality Assurance Officer & Clinical Trial Coordinator
GOLWILKAR METROPOLIS HEALTH SERVICES
06.2014 - 06.2016
Scientific Officer & Quality Manager
AYUGEN BIOSCIENCES PVT LTD
10.2011 - 06.2014
Research Assistant
GENEOMBIO TECHNOLOGIES PVT LTD
05.2009 - 09.2011
PhD - Biotechnology and Bioinformatics
Dr. D.Y. Patil University
M.Sc. - Biochemistry
Shivaji University
B.Sc. - Chemistry
The New College
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