Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ranjith Sreeramakavacham

Hyderabad

Summary

Dynamic Lead Engineer with a proven track record at Pennywise Solutions, excelling in ORM strategy and customer engagement. Spearheaded automation initiatives that slashed response times and boosted feedback volume by 130%. Adept at data visualization and crisis communication, driving impactful product enhancements through cross-functional collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Engineer - Technology

Pennywise Solutions Pvt Ltd
Hyderabad
11.2017 - Current
  • Promoted from ORM Associate to Lead Engineer, showcasing expertise in online reputation management.
    Spearheaded ORM strategy for product launches and rebranding, ensuring cohesive brand messaging.
    Automated Facebook Messenger workflows, reducing average response time from 12 to 4 minutes.
    Established escalation processes and managed influencer partnerships, enhancing customer issue resolution.
    Conducted social listening and competitor analysis, identifying sentiment trends for actionable reports.
    Implemented targeted social media surveys, increasing customer feedback volume by 130%.
    Collaborated with cross-functional teams to integrate user insights into product enhancements.
    Developed KPI dashboards that improved performance tracking for senior management.

e-Support Executive

Knoah Solutions
Hyderabad
03.2016 - 08.2017
  • Resolved product inquiries and technical issues to maintain high customer satisfaction.
    Documented frequent problems to streamline issue resolution processes.
    Coordinated with development teams to enhance support efficiency and knowledge sharing.

Education

Bachelor of Technology (B.Tech) - IT

Krishnamurti Institute of Technology And Engineer
Hyderabad
04-2011

Skills

  • ORM strategy and social listening
  • KPI dashboarding and reporting
  • Facebook automation and competitor analysis
  • Customer relationship management
  • Sentiment analysis and data visualization
  • Crisis communication and escalation management
  • Process improvement and quality assurance
  • Customer engagement and influencer relations

Certification

Google Digital Unlocked – Fundamentals of Digital Marketing (Oct 2020)

ISTQB – Certified Tester Foundation Level (CTFL) (Sep 2014)

Timeline

Lead Engineer - Technology

Pennywise Solutions Pvt Ltd
11.2017 - Current

e-Support Executive

Knoah Solutions
03.2016 - 08.2017

Bachelor of Technology (B.Tech) - IT

Krishnamurti Institute of Technology And Engineer

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Ranjith Sreeramakavacham