Rasika Pawar

• Provide high-level customer service to all staff and departments that liaise with.
• Oversee operations to ensure user-satisfaction, project continuity, and internal consistency.
• Pass on information to system users and offer advice on most cost-effective and efficient services and equipment that’s available to them.
• Coordinate and facilitate internal technical training in certain departments.
• Perform troubleshooting and maintenance of telecommunication systems.
• Develop project schedules, plans, and processes, and ensure they live up to company standards.
• Create routine project and progress reports.
• Adhere to budget and expenditure plan. Monitor and approve payments and purchases. Set financial targets and measure progress towards goals.
• Perform necessary administrative work for your department. Update databases and documentation.
• Gather information on user requirements to put together service, installation, and equipment orders.
• Manage and coordinate department procurement.
• Never stop learning , so after learning management of Bill of Quotation for Enterprise part started supporting to Service solution responsible in AMC Support renewal services.
• Took over Services to be imposed on supply PO and started making Installation , Commission and Maintenance Support BoQ s for Various ISP and core customers.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Participated in team-building activities to enhance working relationships.
• Served customers and followed outlined steps of service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Exceeded goals through effective task prioritization and great work ethic.
• Managed team of 10 Site Engineers, 2 Project coordinators hired, trained and professional growth of employees.

• Exceeded goals through effective task prioritization and great work ethic.
• Worked flexible hours; night, weekend.
• Received and processed stock into inventory management system.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with Tata Teleservices Ltd and Tata Communications Ltd., customers to understand needs and provide excellent service.
• Carried out day-day-day duties accurately and efficiently.
• Oversaw daily operations to ensure high levels of productivity.
• Maintained excellent attendance record, consistently arriving to work on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

· Having a good hand on IFS and SAP Portal, where all details of Project (From PO till Service PAC , Survey of site till Site Handed over to MS )are maintained.

· Attending weekly Meetings with Management Team and TTSL (Customer) for Project Progress & produce concise reports with appropriate recommendations to improve process Efficiency and customer Relationship.

· Preparing Project presentation as per the requirement (Animated, Audio supported, Designing, Smart art) multimedia based presentation

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Oversaw daily operations to ensure high levels of productivity.
• Created plans and communicated deadlines to ensure projects were completed on time.

. Weekly and Monthly Review CDMA, GSM, DWDM and MPLS..

· Keeping Track of BTS Inventory.

· Maintaining and Analyzing Daily, Weekly and Monthly Trackers for end to end Telecom Planning from Circles.

· Keeping Track of IP Issues by maintaining and analyzing IP Trackers of IPs like Indus, Reliance, WTTIL, BSNL etc.

· Maintaining Database for all 2G - 3G Network elements.

Seeing Availability of Cabs for team members, giving access to team members for the portals

· Preparing and Analyzing Daily CDMA & GSM Outage & TRAI Reports for PAN INDIA RELIANCE network.

· Maintaining Database for all Network elements (around 1 lac NW elements)

· Attending weekly Meetings with Middle Management Team for outage review & produce concise reports with appropriate recommendations to improve process Efficiency and customer Relationship.

· Closing Trouble Tickets on Daily basis as per the request from Circle Leads from all regions and Shift Head.

· Maintaining and updating Shift Schedule & Leave report for team of 150 engineers.

· Preparing and Analyzing Presentation for Weekly and Monthly Review CDMA & GSM Technologies.

• To handle customer calls related to VSAT using software Called I-TRACK to log a customer’s complaint regarding Down Calls, Slowness observed on Link or any fluctuation in Network.
• Escalation of faults to field Engineers & tracking of same if situation demanded so.
• Preparing daily, weekly, Monthly and Daily Reports for Down Time & Maintaining Database of VSAT’s Customer Details and Technology Details.
• SPOC for 900 VSAT Links of Tulip Customers