Ratheesh R K
Palakkad
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Extramarks Education
Alappuzha and Palakkad
11.2022 - Current
- Handling B2B sales and closing for a District comprising over 100 educational institutions
- Leading a Team to achieve the Sales Target
- Interacting with higher level management of schools in the stipulated area
- Maintaing cordial relationship with key members of the educational body
- Handling revenue collections in the stipulated time period
- Organizing and scheduling webinars and demonstrations for teachers of respective schools.
Area Sales Manager (School Sales)
Extramarks
08.2021 - 10.2022
- Extramarks offers end-to-end learning solutions for schools
- Develop and maintain strategic long term trusting relationships with high volume customers to accomplish organic growth
- Handling a Team of Engineers and SROs
- Communicate company products and services via Calling and E-mail and also build relationships in order to uncover prospect needs
- Document and update CRM with daily activities as required
- Achieve weekly and monthly goals
- Be a self starter and pro-active; identify and act on opportunities for improvement
- Remain knowledgeable about all organization’s products and services to facilitate sales efforts
- Completing input numbers on daily basis and taking up revenue responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Cold Calling and maintaining
- Selling Extramarks Products and Services.
Senior Business Development Executive(Customer Success)
Toppr-Mumbai
Kochi
08.2019 - 08.2021
- Toppr is an after-school learning app that provides learning courses and entrance exam tutoring
- Provided coaching, mentoring and immediate troubleshooting support to a team of executives
- Actively cold and warm call potential clients to get a foot in the door
- Regularly exceeded targeted sales goals by 5 to 10%
- Analysed market segments to identify new business opportunities to expand the existing customer base significantly
- Maintain 24/7 availability for customer's questions and concerns
- Handled daily customer service calls and all escalated issues
- Worked closely with other departments within the company to ensure proper handling of customer service issues.
Site Engineer
Bharat Petroleum Limited
Palakkad
11.2017 - 12.2018
- Worked as Site Engineer of Thartius Engineering Contractors which has made a name for itself in the list of top service providers in India
- Assisted on several Key Government projects involving road designs and improvements, solutions easing traffic congestion and replacement of concrete structures
- Gained Experience in purchasing and handling of raw materials for construction
- Completed 2 major projects at the required timeline.
Education
B Tech Civil Engineering -
Ahalia School of Engineering and Technology
01.2017
Skills
- Excellent communication skills
- Business Analysis
- Client Retention
- Leadership
- Team Handling
- Customer Relationship Management (CRM)
- Workflow Optimization
- Self Motivated
- Product and service knowledge
- Sales monitoring
- Business Development
- Negotiation
- Marketing tactics
- Sales Strategies
Accomplishments
- In B2B
- With Great Performance is now handling team in Palakkad and have taken a contract deal from Ahalia Group of Institutions of value more than 45lakhs within 4 months
- Created 9 Client Schools from 22Schools within 10 months time
- Took an Contract of 135 Students for Entrance Batch from a Single School within this time period with a Contract value of 35lakhs+
- After 1 and half year, Now Handling more than 98 Schools with 31 Client Schools in Alapuzha District with the team.
- In B2C
- Top Performer of the month Has Received the certificate 8 times from the Higher Authority.
- Highest Order Value in Renewals Department (2021) Highest Order value in the current Renewal Cycle
- Highest Number of Orders in Kochi 130+ orders in this time period
- Highest AOV in Pan India for Current Renewal Cycle
Personal Information
Address: Sagarika House, Kanjikode West, Palakkad, Kerala
Date of Birth: 10/01/1996
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Tamil
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Assistant Manager
Extramarks Education
11.2022 - Current
Area Sales Manager (School Sales)
Extramarks
08.2021 - 10.2022
Senior Business Development Executive(Customer Success)
Toppr-Mumbai
08.2019 - 08.2021
Site Engineer
Bharat Petroleum Limited
11.2017 - 12.2018
B Tech Civil Engineering -
Ahalia School of Engineering and Technology
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