Raushan Kumar
Bettiah
Summary
Adept at inter-department collaboration and CRM software proficiency, I've significantly enhanced customer satisfaction at Johnson Controls Hitachi air conditioning India Ltd by devising creative solutions. My expertise in account management and resilience has led to forming lasting strategic relationships, underpinning my achievements rather than daily tasks.
Overview
8
8
years of professional experience
Work History
Customer Relationship Officer
R.C enterprises
Bettiah
07.2022 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
SHPC
Johnson Controls Hitachi air conditioning India Ltd
02.2022 - 07.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
Head Cashier and Stock Maintenance
Brother & Brother Garment Pvt.Ltd.
10.2020 - 12.2021
- Welcomed customers, offering assistance to help find store items.
Empowerment Officer
HDFC Bank Pvt. Ltd.
03.2020 - 10.2020
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Executive Operations
Axis Bank Pvt.Ltd.
04.2018 - 08.2019
- Formed and sustained strategic relationships with clients.
Education
Graduation - Geo
Brabu Muzzafarpur
01.2019
Intermediate -
Bseb Patna
01.2015
ITI - Elec.
Motihari ITI
01.2014
Matriculation -
Bseb patna
01.2012
Skills
- Up-selling techniques
- Customer relations
- Schedule management
- Account updates
- Effective communication
Languages
- Hindi
- English
Hobbies and Interests
- Playing Cricket
- Reading Book
Disclaimer
I hereby declare that, stated above Information all true to the best of my knowledge. If I am selected, I shall discharge my duties to the entire satisfaction of my superior.
Additionalqualificationscertifications
- Knowledge of Ms Office packages
- Basic Computer Knowledge
- Typing English & Hindi
- Internet
- ITI (Elec.) passed by Motihari ITI 04/2014
Personal Information
- Father's Name: Shatrughan Prasad
- Mother's Name: Mina Verma
- Blood Group: B+
- Date of Birth: 11/25/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
- Cbil.774
Timeline
Customer Relationship Officer
R.C enterprises
07.2022 - Current
SHPC
Johnson Controls Hitachi air conditioning India Ltd
02.2022 - 07.2022
Head Cashier and Stock Maintenance
Brother & Brother Garment Pvt.Ltd.
10.2020 - 12.2021
Empowerment Officer
HDFC Bank Pvt. Ltd.
03.2020 - 10.2020
Executive Operations
Axis Bank Pvt.Ltd.
04.2018 - 08.2019
Graduation - Geo
Brabu Muzzafarpur
Intermediate -
Bseb Patna
ITI - Elec.
Motihari ITI
Matriculation -
Bseb patna