Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ravi Kumar

New Delhi,Delhi

Summary

Profile Summary A competent professional with 16+ years of experience in Market Operations, Business Development, Launches & Expansion, Distribution Network, Vendor Management, in Telecom sector & Food tech startup. Experience in launching operations both in International market (Sri Lanka) and Domestic markets Built business from zero cities to 60+ cities in South India by assessing potential in each cities via local connect and demographic understanding. Capable in analyzing business processes, determining gaps with desired state of business and suggesting solutions. Expert at maintaining cordial relationship with clients, certifying quality and service norms to achieve customer satisfaction and business retention. Successfully conducting opportunity analysis by keeping informed about the market trends to obtain marketing intelligence reports and supervising business activities regarding product positioning & launches to face counter-competition Possess knowledge in the marketing and establishing next level strategies & focus areas of the product structure for bottom-line development & profitability Strong leader & team player; excellent motivational skills to sustain forward growth momentum.

Overview

1
1
year of post-secondary education
17
17
years of professional experience

Work History

City Head - Sales Operations

Zomato Media Pvt Ltd
Gurugram, Haryana
06.2018 - Current
  • Appointed and managed KPI heads to maintain smooth operations between different functional areas.
  • Oversaw over 60+ personnel working in multiple areas.
  • Maintained team productivity and standards through proactive management of teams and policies.
  • Fostered climate of collaboration between merchants , zone managers and account managers through feedback and being approachable.
  • Prepared plans for growth, market share increase & NPS score
  • Developed and implemented new strategies and policies in collaboration with central leadership to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Maintained P&L and profitability resulting in incremental revenues
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.

Reliance Communications Ltd
07.2015 - 11.2017
  • Delhi NCR as DGM – Market operations.

Sr Manager - Market Operations

Bharti Airtel Ltd
Delhi, Delhi
12.2005 - 06.2015

Team Support Executive

with Hutchison Essar
07.2003 - 04.2005

Education

B.Com -

Bundelkhand University, Kendriya Vidyalaya - Udhampur J&K and Bhatinda Punjab

PG Program in Management For Professionals - General Management

UCLA
California
01.2020 - 01.2021

Skills

    Sales operations

undefined

Accomplishments

  • Launch 60+ cities in AP & Telangana, Karnataka & Tamil Nadu, Built business from Zero to 1lakh orders Onboarded 4000+ Merchants on Zomato via various Launch Drives in all Tier 1&2 cities Built business by generating demand, conducted surveys, hyper local marketing, collaborated with Merchants to create various local marketing plans Collaborated with AP Govt and Restaurant associations to bring customers and Merchants together at one platform Demographic understanding of various Cities in AP & Telangana, for eg Visakhapatnam is extremely price sensitive market but Vijayawada is more affluent population.
  • Rajahmundry & Kakinada cities are willing to experiment on food but Telangana cities are more traditional Build AP & Telangana with 52% market share and one of the biggest Revenue contributor across states ( after Metro cities) Currently Handling Delhi NCR sales operations with Ownership of P&L Exploring avenues for market share growth in the city.

Timeline

PG Program in Management For Professionals - General Management

UCLA
01.2020 - 01.2021

City Head - Sales Operations

Zomato Media Pvt Ltd
06.2018 - Current

Reliance Communications Ltd
07.2015 - 11.2017

Sr Manager - Market Operations

Bharti Airtel Ltd
12.2005 - 06.2015

Team Support Executive

with Hutchison Essar
07.2003 - 04.2005

B.Com -

Bundelkhand University, Kendriya Vidyalaya - Udhampur J&K and Bhatinda Punjab
Ravi Kumar