Ravi Kumar
Noida
Summary
Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with trust & safety best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.
Overview
4
4
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Assistant Manager Operations & Project
iEnergizer
Noida, UP
03.2021 - Current
- Setting objectives, assigning tasks, and overseeing a group of over 200 advisors to make sure deadlines were fulfilled
- Make sure all legal and regulatory documentation were filed and kept track of while supervising the budgeting, reporting, planning, and auditing
- Communicating with the Engineering to improve our tools
- Holding leadership meetings and presenting the weekly reports
- Preparing reports and meeting client expectations
- Implemented a performance management system that incentivized employees to exceed expectations
- Held regular meetings to ensure alignment with workflow and to ensure team members were on track to meet deadlines
- Resolved conflicts between team members in a professional and timely manner.
Project Lead
iEnergizer
Noida
10.2019 - 03.2021
- Assigned tasks to team members and monitored progress.
- Created project performance reports for management review.
- Coordinated resources to ensure successful completion of projects.
- Identified, tracked and resolved critical path issues.
Education
Diploma in Computer Science - Computer Science
Lovely Professional University
Phagwara 08.2011 - 08.2015
Bachelor's in computer science - Computer Science
Lovely Professional University
Phagwara 08.2015 - 08.2018
Skills
- Operations Management
- Cost Reduction
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Product and Service Knowledge
- Graphic and Media Design
- Project Management
- Training and Development
- Project Management Abilities
- Business Planning
- Business Development
- Customer Relationship Management (CRM)
- Microsoft Office Expertise
- Staff Supervision
Languages
Hindi
First Language
English
Proficient
C2
Accomplishments
- Improved delivery of Tools by coordinating with the engineering team, realizing overall increase in customer satisfaction and cost efficiency.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from Project lead to Project assistant manager for improving the overall efficiency of the team by continuous feedback and improvement in current workflow.
Additional Information
- In my current role, I oversee the day-to-day huddles and operations, ensuring that our team is meeting client requirements and providing excellent service. I am responsible for making strategic changes and improvements to streamline our operations and improve overall efficiency.
- I have an experience of 5 years in trust & safety.
- Currently, I am managing one of the very important team of the very well known gaming platform "Roblox".
Certification
- Project management by Google
- Devops by Ducat
Timeline
Assistant Manager Operations & Project
iEnergizer
03.2021 - Current
Project Lead
iEnergizer
10.2019 - 03.2021
Bachelor's in computer science - Computer Science
Lovely Professional University
08.2015 - 08.2018
Diploma in Computer Science - Computer Science
Lovely Professional University
08.2011 - 08.2015
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