Ravi Kumar
Durg
Summary
Dynamic banking professional with over 5 years at IDFC First Bank Ltd, excelling in branch operations and customer service. Recognized with the Best Service Award in 2023, I consistently maintained high audit ratings and mentored staff, driving performance improvements in financial products. Proven expertise in regulatory compliance and financial analysis.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
IDFC First Bank Ltd
06.2020 - Current
- Managing overall branch operations efficiently for the past 5 years.
- Awarded Best Service Award in 2023.
- Mentored and guided staff, resulting in two internal promotions.
- Qualified for Life Insurance Contest; won a reward trip to London.
- Maintained Branch BOSI score consistently above 85%.
- Achieved Satisfactory Ratings in all audits.
- Acquired TFX Accounts, generating consistent monthly income for the branch.
Backup Branch Manager
Yes Bank Ltd
12.2017 - 06.2020
- Oversaw CASA book size and ensured superior customer service.
- Ensured audit compliance and achieved high audit ratings.
- Successfully resolved customer complaints and service issues.
- Improved branch performance in Life Insurance, Mutual Funds, and Retail Assets.
Branch Operations Manager
Yes Bank Ltd
08.2009 - 06.2020
- Oversaw CASA book size and ensured superior customer service.
- Ensured audit compliance and achieved high audit ratings.
- Successfully resolved customer complaints and service issues.
- Improved branch performance in Life Insurance, Mutual Funds, and Retail Assets.
Operations Manager
Yes Bank Ltd
08.2016 - 12.2017
- Authorized daily cash, clearing, and CMS transactions.
- Handled vendor payments and managed petty cash efficiently.
- Acted as 2nd custodian for cash and secure deliverables.
- Maintained excellent audit records while supporting business growth.
Teller
Yes Bank Ltd
01.2010 - 12.2010
- Managed branch cash operations and ATM cash replenishment.
- Handled remittances and ensured safe, compliant transactions.
Service Relationship Manager
Yes Bank Ltd
08.2009 - 12.2009
- Managed HNI and corporate client portfolios.
- Conducted KYC checks and processed CASA and TD forms.
- Facilitated RTGS, NEFT, and internal fund transfers.
- Promoted digital banking and cross-sold third-party products.
Jr. Officer - Clearing
HDFC Bank Ltd
02.2007 - 07.2009
- Executed daily clearing operations with precision and adherence to regulatory standards.
Education
Post Graduation - Commerce
Pt. Ravishankar Shukla University
Raipur01.2005
Graduation - Commerce
Pt. Ravishankar Shukla University
Raipur01.2003
12th - Commerce
M.P. Board of Secondary Education
Bhopal01.2000
10th - General
M.P. Board of Secondary Education
Bhopal01.1998
Skills
- Branch operations
- Customer service
- Regulatory compliance
- Audit management
- Financial analysis
- Performance management
Certification
- IRDA Certified
- NISM Certified
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Hobbies and Interests
- Drawing
- Painting
- Gardening
- Playing Cricket
Personal Information
- Father's Name: Mr. M. Surya Rao
- Date of Birth: 01/29/82
- Gender: Male
- Marital Status: Married
Timeline
Deputy Branch Manager
IDFC First Bank Ltd
06.2020 - Current
Backup Branch Manager
Yes Bank Ltd
12.2017 - 06.2020
Operations Manager
Yes Bank Ltd
08.2016 - 12.2017
Teller
Yes Bank Ltd
01.2010 - 12.2010
Branch Operations Manager
Yes Bank Ltd
08.2009 - 06.2020
Service Relationship Manager
Yes Bank Ltd
08.2009 - 12.2009
Jr. Officer - Clearing
HDFC Bank Ltd
02.2007 - 07.2009
Post Graduation - Commerce
Pt. Ravishankar Shukla University
Graduation - Commerce
Pt. Ravishankar Shukla University
12th - Commerce
M.P. Board of Secondary Education
10th - General
M.P. Board of Secondary Education
Similar Profiles
AYUSHI BANSALAYUSHI BANSAL
Acquisition Manager at IDFC First BANK, IDFC BankAcquisition Manager at IDFC First BANK, IDFC Bank
Amarjit MaikapAmarjit Maikap
Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)
Soumyadeep ChakrabortySoumyadeep Chakraborty
Territory Sales Manager at IDFC FIRST BANK LTDTerritory Sales Manager at IDFC FIRST BANK LTD
Neeraj Kumar NagarNeeraj Kumar Nagar
Credit Manager at IDFC First Bank LtdCredit Manager at IDFC First Bank Ltd
Deviprasad MishraDeviprasad Mishra
Associate Prof. & Prof. In-charge Alumni Relations at B.I.T. DurgAssociate Prof. & Prof. In-charge Alumni Relations at B.I.T. Durg