Ravi Roy
Gandhinagar
Summary
Proven leader at Advantmed LLC, adept in data analysis and operation management, I have successfully led teams in process innovation and trend forecasting, enhancing client satisfaction and team readiness for future challenges. My strategic approach to problem-solving and ability to groom leaders have significantly contributed to operational excellence.
Overview
7
7
years of professional experience
Work History
Sr. Team Leader
Advantmed LLC
Gandhinagar
04.2024 - Current
- Forecasting trend base on data and pipeline for futurebresource and challanges
- Groom team leaders/team coach for the next role
- Support in process development/new process setup
- Hiring, SOP revamp and training wherein required
- Data mining on projects to meet client expectations
- Validating department payroll
- Closing client/internal complain along with preventive measure
- Department LM(Lead Measure Dashboard)
- Handling Teanured Onshore TMs and Offshore team members
Team Leader
Advantmed LLC
Gandhinagar
04.2023 - 03.2024
- Leading Onshore team base in US (Outbound and Indound) along with offshore team
- Evaluate daily performance and analyse root cause for effictive coaching/coaching
- Maintaining daily payroll and schedule adherence
- Forecasting projects to meet Client requirement
- Participated in complaint log(Internal and External Complain)
- Involved in hiring, SOP revamp, interview and training
- Mentoring and up skilling team members for the next role
Team Coach
Advantmed LLC
Gandhinagar
04.2022 - 03.2023
- Leading Onshore(Indound & Outbound) US base along with Offshore backend team
- Maintaining daily payroll and schedule
- Analysing cases for big facilities to have a smooth retrieval without complaints
- Participated in refresher training as per requirement
- Involved in SOP revamp and process changes
- Analysing data and finding root cause to share effictive feedback
- Base on requirement trigger audit from backend team before any escalation
Sr. Executive
Advantmed LLC
Gandhinagar
04.2021 - 03.2022
- Process support to remote callers and internal colleagues
- Multiple types of audits on daily basis
- Responsible to revert on department emails
- Prepare pre-shift and share with team leaders
Customer Support Representative
Advantmed LLC
Gandhinagar
10.2017 - 03.2021
- Assuring daily targets are completed and achieving KPI
- Dailing provider office in US for record retrieval
- Highlighting to supervisor for possible provider adrasion
- Worked as a reviewer team in backend
- Worked as remote caller support on process and backend activities
Education
Bachelor of Arts - Arts
Shangai International University
Manipur06-2019
High School Diploma -
Govt. Higher Secondary School Dimapur
Dimapur Nagaland05-2016
Matric -
Govt Higher Secondary School
Wokha Nagaland 04-2014
Skills
- Data analysis
- Forecasting trends
- Process development
- Operation Management
Timeline
Sr. Team Leader
Advantmed LLC
04.2024 - Current
Team Leader
Advantmed LLC
04.2023 - 03.2024
Team Coach
Advantmed LLC
04.2022 - 03.2023
Sr. Executive
Advantmed LLC
04.2021 - 03.2022
Customer Support Representative
Advantmed LLC
10.2017 - 03.2021
Bachelor of Arts - Arts
Shangai International University
High School Diploma -
Govt. Higher Secondary School Dimapur
Matric -
Govt Higher Secondary School
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