RAVI SINGH PARIHAR
Agra
Summary
Dynamic Key Account Manager with a proven track record at Swiggy, driving market share expansion from 15% to 50%. Expert in client relationship management and strategic marketing, I excel in formulating impactful sales strategies and leading teams to achieve ambitious targets. Committed to delivering exceptional results through market analysis and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Key Account Manager
Swiggy
UP West
11.2022 - Current
- Spearheaded market share expansion in Mathura from 15% to 50% and in Agra from 17% to 40% through strategic initiatives.
- Formulates and implements effective sales strategies to capitalize on opportunities.
- Develops and executes promotional campaigns to acquire and retain customers.
- Strengthened relationships with restaurant partners by providing business insights.
- Manages a portfolio of top restaurants across Agra and Mathura.
- Manages a portfolio of well-known brands, achieving significant targets.
- Managed end-to-end onboarding for restaurants, ensuring hygiene checks.
- Conducts market research and competitor analysis to maintain a competitive edge.
- Educated partners on app functionalities and invoice reading.
- Tracked data for defaulter restaurants to maintain smooth operations.
- Collaborated with marketing on festival campaigns.
Business Development Manager
Big Basket
Faridabad
01.2022 - 11.2022
- Led sales and marketing team to drive customer acquisition strategies.
- Conducted competitor analysis and cultivated a deep understanding of customer drivers.
- Identified new areas for launch and relaunch initiatives.
- Developed timelines for sales targets and delegated tasks to optimize team efforts.
- Monitored team performance and coached members to enhance individual contributions.
Logistics Specialist
Shiprocket
11.2020 - 05.2021
- Resolved seller escalations on damaged or delayed shipments, enhancing seller trust. (damaged/delayed shipments).
- Liaised with courier partners for claims and resolutions.
- Monitored SLA metrics and service quality.
- Maintained escalation records to identify trends and support process improvements.
- Assisted sellers with inquiries, boosting overall satisfaction and retention.
Senior Associate in Merchant Support
Shopclues
Gurugram
03.2018 - 04.2019
- Spearheaded seller acquisition through strategic outreach and networking.
- Developed targeted acquisition strategies to onboard high-quality sellers, enhancing marketplace diversity.
- Led initiatives to expand market presence, contributing to revenue growth and increased seller engagement.
- Collaborated with internal teams to streamline seller experience, resulting in improved satisfaction and retention.
- Conducted market research to identify potential sellers and trends.
Seller Support Executive
LimeRoad
07.2017 - 03.2018
- Supported sellers on LimeRoad platform, enhancing their experience and satisfaction
- Resolved partner payment and order queries, ensuring timely issue resolution for sellers
- Collaborated with teams to escalate and resolve issues
- Interacted with clients during new product launches, gathering feedback to improve offerings
- Contributed to developing seller support resources
Education
Master's Business Administration (MBA) -
Swami VivekanandSubhartiUniversity
Meerut, Uttar Pradesh07.2024
Bachelor of Science (BSc) -
Kanpur University
Kanpur, Uttar Pradesh05.2014
Intermediate (12th Grade) -
C.B.S.E. Board (K.V. NO.3, Agra)
Agra, Uttar Pradesh12.2007
High School (10th Grade) -
C.B.S.E. Board (K.V. NO.3, Agra)
Agra, Uttar Pradesh12.2005
Skills
- Key account management
- Business development
- Marketing and sales
- Portfolio management
- Client relationship management
- Team leadership
- Market analysis
- Sales negotiations
Accomplishments
LOC Top Performer Award in 2025 (Swiggy).
Certification
CAP (Career Advancement Program) 6-month batch 1.0.
Timeline
Key Account Manager
Swiggy
11.2022 - Current
Business Development Manager
Big Basket
01.2022 - 11.2022
Logistics Specialist
Shiprocket
11.2020 - 05.2021
Senior Associate in Merchant Support
Shopclues
03.2018 - 04.2019
Seller Support Executive
LimeRoad
07.2017 - 03.2018
Master's Business Administration (MBA) -
Swami VivekanandSubhartiUniversity
Bachelor of Science (BSc) -
Kanpur University
Intermediate (12th Grade) -
C.B.S.E. Board (K.V. NO.3, Agra)
High School (10th Grade) -
C.B.S.E. Board (K.V. NO.3, Agra)