Dynamic Payments Analyst with MUFG, adept in SWIFT payments and foreign exchange transactions. Proven track record in managing international payment processes, ensuring compliance, and resolving payment issues efficiently. Recognized for exceptional time management and ability to thrive under pressure, consistently meeting SLAs and enhancing operational efficiency.
• Specialized in electronic payments and Swift BIC, FX, CHAPS, SEPA, CHIPS and Foreign Payments
• Managed investigations of fund transfers for Lloyds Bank UK clients, including CHAPS and foreign payments and FX, Money Market
• Ensuring that tasks are completed, all checklists are adhered to and any issues are escalated where appropriate.
• Ensured SLAs and KPIs were met, prepared and sent production and quality MI and EOD reports
• Coordinated allocation of payments to agents, provided floor support, and resolved payment queries. • Managed daily work scheduling and provided cross-training on various processes.
I received my thanks awards for the good work and for giving importance to the client first
Rewards received for maintaining good quality and efficiency in the process
English, Kannada, Telugu and Hindi