Ravina Kumari
Bangalore
Summary
Regional Growth Manager at Mistay with a track record of boosting bookings through strategic hotel partnerships and data analysis. Expertise in project management and stakeholder engagement enhances operational efficiency. Demonstrated success in leading cross-functional teams to meet strategic goals and drive significant results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Growth Manager South and West India
Mistay
Bangalore
01.2025 - Current
- Drove regional expansion by forecasting demand and executing strategic hotel supply roadmaps, managing end-to-end hotel contracting, worked on onboarding Radisson, Blooms, IHG hotels on the platform.
- Analyzed booking declines and hotel rate performance to identify gaps, driving an 18% increase in weekly and monthly bookings on the platform
- Re-engaged inactive hotels by restoring platform visibility and reinitiating bookings through targeted interventions.
- Designed and implemented tracking systems to monitor Partner Success and hotel operational performance, ensuring smooth collaboration.
- Led partner initiatives and meetups to strengthen premium partnerships, and increase engagement.
- Defined team structures and led training programs to enhance operational efficiency and overall performance.
Operations Manager
Mistay.in
Bangalore
11.2023 - 01.2025
- Developed and executed strategies that improved customer Net Promoter Score and retention metrics.
- Acted as the main operational point of contact for key partners, driving site-wide improvements.
- Managed operational projects, improving drop booking conversion rates from 7% to 31.22% through process optimization and product automation initiatives.
- Led stakeholder engagements with inbound hotel partners, improving partnership conversion rates from 40% to over 70%.
- Conducted regular Relationship Manager calls, strengthening partnerships, enhancing hospitality sector knowledge, and fostering long-term collaboration.
- Partnered with product and engineering teams to automate booking coordination workflows, reducing manual bandwidth and enhancing user experience.
- Managed full-cycle hiring, onboarding, and training of the operations team, building high-performing teams aligned with organizational values.
Program Associate
Scaler (By Interviewbit)
05.2022 - 10.2023
- Led initiatives to improve the US Operations Net Promoter Score from 49% to 87% through strategic user experience enhancements and mentor training programs.
- Managed end-to-end hiring of US Operations mentors from MAANG companies at Scaler, ensuring top-tier talent acquisition.
- Identified and resolved critical session quality issues, implementing product-level changes that resulted in significant cost savings.
- Designed and delivered mentor training programs, including handbooks and workshops, to enhance session quality and operational standards for US mentors at Scaler.
- Created and launched a PRD to increase feedback submission rates among mentors and mentees post-session, driving actionable insights.
- Collaborated cross-functionally with support, operations, and product teams to drive continuous service improvements and elevate the overall user experience.
Business Development Executive
Whitehat Junior
Gurgaon
04.2021 - 05.2022
- Achieved more than the given targets in pre-sales of coding courses.
- Managing the successful launch and management of a 1:4 coding tablet launch.
- Managing the successful launch of the Maths iPad.
- Distribute and track tabs to students for iPad beta testing.
- Worked on shooting a video testimonial of happy customers and sharing it across the marketing team.
- Worked on daily support on Zendesk, CRM.
- Consistently achieved daily targets and incentives by calling students to schedule their initial free sessions.
Education
MBA - Marketing Management
BANASTHALI VIDHYAPITH
Jaipur01.2022
BBA - Marketing Management
ARKA JAIN UNIVERSITY
Jamshedpur01.2020
Skills
- Project management and execution
- Hotel performance analysis
- Market trend analysis
- Sales
- Stakeholder relationship management
- Problem solving and critical thinking
- ROI-focused campaigns
- Six Sigma Green Belt
- Data analysis and reporting
- CRM tools (Zoho, Freshdesk, Zendesk)
- SaaS account management
- Contract negotiation
Certification
- Project Management, Coursera
- AI and Operation Management, Upgrad
- Data Visualization, Forage
- Public Speaking, Toastmasters International
- Six Sigma Green and White Belt, LinkedIn Learning
Languages
- Hindi
- English, Fluent
Methodologies
- Business development strategies
- Six Sigma (process optimization)
- Kanban
- Waterfall PM
Techniques
- Business development
- OTA Extranet platforms
- Cost controlling
- Negotiation
Timeline
Regional Growth Manager South and West India
Mistay
01.2025 - Current
Operations Manager
Mistay.in
11.2023 - 01.2025
Program Associate
Scaler (By Interviewbit)
05.2022 - 10.2023
Business Development Executive
Whitehat Junior
04.2021 - 05.2022
MBA - Marketing Management
BANASTHALI VIDHYAPITH
BBA - Marketing Management
ARKA JAIN UNIVERSITY