Ravindra Kumar Garg
Jodhpur
Summary
Dynamic Sales Manager with a proven track record at ICICI Bank Ltd, excelling in customer relationship management and data analysis. Successfully established key client relationships and implemented process improvements, driving significant growth. Adept at sales forecasting and enhancing customer satisfaction through strategic insights and exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager Unsecured Assets
ICICI BANK LTD
Jodhpur
12.2024 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Implemented process changes to streamline sales department workflow.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Wealth Relationship Manager
ICICI BANK LTD.
Jodhpur
11.2022 - 01.2024
- Reviewed existing customer portfolios and recommended suitable modifications for enhanced returns.
- Advised customers on appropriate product selection based on individual circumstances.
- Provided ongoing support regarding account inquiries or changes in regulations or policies related to investments.
Relationship Manager
ICICI BANK LTD.
Jodhpur
05.2020 - 07.2022
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Provided training sessions for colleagues on best practices.
Sales Officer
ICICI BANK LTD.
Jodhpur
01.2018 - 04.2020
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Provided training sessions for colleagues on best practices.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Analyzed market trends and identified potential new customers through research activities.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Analyzed competitors and market trends to facilitate business growth.
- Identified needs of customers promptly and efficiently.
Education
MBA - Finance
Jaipur National University
Jaipur 11-2017
Bachelor of Computer Applications -
Aishwarya College Jodhpur
Jodhpur08-2014
High School Diploma -
DMB SENIOR SEC.SCHOOL SADRI
Sadri08-2010
Skills
- Customer relationship management
- Sales forecasting
- Data analysis
- Process improvement
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- NISM
- IRDA
Accomplishments
Certificate of Appreciation in personal loan
Certificate of Appreciation (Outstanding and Exemplary performance )
Certificate of Outstanding performance in life insurance
Certificate of Achievement in Demat Accounts
Timeline
Sales Manager Unsecured Assets
ICICI BANK LTD
12.2024 - Current
Wealth Relationship Manager
ICICI BANK LTD.
11.2022 - 01.2024
Relationship Manager
ICICI BANK LTD.
05.2020 - 07.2022
Sales Officer
ICICI BANK LTD.
01.2018 - 04.2020
MBA - Finance
Jaipur National University
Bachelor of Computer Applications -
Aishwarya College Jodhpur
High School Diploma -
DMB SENIOR SEC.SCHOOL SADRI