RAVIRAJ PANDEY B.
Bangalore
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Success Associate
Prosperr.io
Bangalore, India
06.2024 - 08.2024
- Met schedule using excellent planning and coordination skills
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Handled customer concerns and escalated major issues to supervisor
Customer Success Chat Support
Flobiz
Bangalore, India
12.2023 - 04.2024
- Monitored chat queues for incoming requests from customers requiring assistance
- Maintained up-to-date knowledge of company's products, services, and policies
Technical Support Engineer
Convergys
Bangalore, India
09.2022 - 02.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Served as primary point of contact for support relating to owned solutions and products
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Escalation Specialist
Starttek
Bangalore, India
11.2021 - 08.2022
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction
- Learned and followed customer service policies and procedures to meet organizational and industry standards
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue
- Handled customer complaints and resolved issues that couldn't be managed at the frontline level
Associate
GR Beigh Memorial Trust
Srinagar
09.2020 - 10.2021
- Assisted in community outreach programs, helping organize events and social service initiatives
- Provided administrative and logistical support to ensure smooth operation of trust activities
- Engaged with beneficiaries to understand their needs and relay relevant information to the organization
Education
B.Sc - Computer Science and Electronics
Kristu Jayanti College
01.2019
Skills
- C
- HTML
- Technical issues analysis
- Customer service expert
- Application support
Location
Cheemasandra, Behind Govt School, Old Madras Road, Virgonagar Post, Bangalore, Karnataka, 560049, Cheemasandra, Behind Govt School, Old Madras Road, Virgonagar Post, Bangalore, Karnataka, 560049
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Success Associate
Prosperr.io
06.2024 - 08.2024
Customer Success Chat Support
Flobiz
12.2023 - 04.2024
Technical Support Engineer
Convergys
09.2022 - 02.2023
Escalation Specialist
Starttek
11.2021 - 08.2022
Associate
GR Beigh Memorial Trust
09.2020 - 10.2021
B.Sc - Computer Science and Electronics
Kristu Jayanti College