Rebaka Lazar

· Successfully managed 200-300 sellers every quarter to help sellers grow their business, while educating seller about seller central with the help of Learning Management System.

· Helped sellers in adopting into major sales drivers, which are, FBA, Sponsored Ads and Coupons.

· I also worked on improving the LMS UI from the feedbacks received from the sellers which improved seller experience.

· I am currently working on categorizing sellers on GL level (for the team) to make a targeted approach for FBA adoption.

· Specialized in M@ , IIDP and SPEC (Specialization in Enhancing listing and sales).

· Addressing the Client’s concern as per Standard Operating Process (SOP) adhering to the SLA such as: RR (Resolve rate), PAA (pending Amazon Action), PMA.

· Showed “Customer obsession” by helping seller’s understand the business better.

· Consistently met the daily metrics like AHT, PRR, ARR and EDD.

· Contributed to GEMBA to improve the SOPs

· Handled customer queries related to mobile network and data card issues.

· I was later moved to the Supervisory Desk to handle escalation calls.