Rebecca Christeena
Summary
Dynamic Senior Customer Care Executive at Dell with exceptional communication and problem-solving skills. Proven track record in analyzing customer feedback to drive performance improvements and enhance service quality. Adept at conflict resolution and CRM proficiency, consistently delivering effective solutions and fostering teamwork to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Customer Care Executive
Dell
08.2019 - 08.2026
- Assisted with customer service ensuring a high standard of service.
- Communicated effectively to handle incoming calls queries from clients, providing timely and appropriate responses.
- Analyzed customer feedback and communicated actionable insights to enhance my performance.
- Responded to issues raised in emails and implemented appropriate corrective actions, to meet my goals and achievements.
- Research customer problems and deliver solutions
- Work with my coach to check with multi-functional teams to enhance my performance and contribute to team performance , backlog management and frictionless rate
Fraud Analyst
HSBC
Hyderabad
01.2012 - 01.2016
Education
B.Sc. -
Skills
- Communication skills ,Problem-solving,Empathy,Active listening, Patience
- Time management,Multi-tasking,CRM proficiency
- Conflict resolution, Adaptability
- Attention to detail, Teamwork
Personal Information
Title: Dell Senior Customer Care Executive
INITIATIVES
- Worked under limited supervision with little direction from management and adheres to administrative policies and managing escalation procedure and having PMR activities as and when required with in the team.
- Clearing emails, case follow ups, following up with escalation cases, processing FSR (finance service requests for credits for customers) and Dispatch's.
- Negotiates with customer using various tools and techniques provided by Dell and monitors and tracks issues to ensure accurate resolution.
Timeline
Senior Customer Care Executive
Dell
08.2019 - 08.2026
Fraud Analyst
HSBC
01.2012 - 01.2016