Reshmi Subramanian

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and Clients resulting in successful project outcomes.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Identified errors and bugs happened when shifted to new application and coordinated with technical team to rectify the issue.
• Assisted technical support engineers in troubleshooting customer reported issues related to scalability and performance degradation.
• Monitored customer emails and responded in a timely manner to inquiries.

Curation for merchandises and rich search experience to showcase “trendy” and “affordable” selection to Brand’s customers. Worked for Top brands such as Myntra, Flipkart, Udaan. Have completed the work in the given time and achieved more than 98% accuracy.