Richa Kothari
Kolkata
Summary
Sincere believer in attainment of perfection through dedicated efforts & hard work. Ability to undertake result-oriented responsibilities under strict time & quality reservations.
Overview
13
13
years of professional experience
1
1
Language
Work History
Store Manager
Zivame, Reliance Retail
10.2021 - Current
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised guests at front counter, answering questions regarding products.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Retail Manager
Hidesign India Pvt Ltd
11.2019 - 09.2020
- Assigned Sales & Store-Operations.
- Developed growth strategies for network of five stores.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
Store Manager
Aeropostale, Quest
02.2017 - 10.2019
- Assigned V.M, Sales & Store-Operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Guess
09.2014 - 01.2016
- Assigned V.M, Sales & Store-Operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Chemistry
07.2012 - 09.2014
- Department Assigned V.M, Sales & Store-Operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Asst. Store Manager
FCUK
05.2012 - 08.2012
- Department Assigned V.M, Sales & Store-Operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Visual Merchandiser
Calvin Klein Jeans
04.2011 - 04.2012
- Assigned V.M, Sales & Store-Operations.
- Monitored and replenished display inventory and restructured according to available stock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
12th -
I.S.C - undefined
Loreto House
10th - undefined
I.C.S, Loreto Day School
EXPOSURE - COMPUTER
B.A - Psychology
Calcutta University from Loreto College
Basics & Internet -
Skills
Sales & Operation
Visual Merchandising
Staff training and development
Staff Management
Policies and procedures
Improvement initiatives
Accomplishments
- Participated in various inter & intra-school competitions.
- Participated in various intra college competitions.
- An active member of the Student Council in School and College.
- Completed a three month training program on “The International Partnership for Service-Learning and Leadership( IPSL ) under Oregon University , USA.
- Attended a seven-day special National Service Scheme (NSS) camp sponsored by Calcutta University.
Additional Information
- DATE: / / - PLACE: , Kolkata (RICHA KOTHARI)
Timeline
Store Manager
Zivame, Reliance Retail
10.2021 - Current
Assistant Retail Manager
Hidesign India Pvt Ltd
11.2019 - 09.2020
Store Manager
Aeropostale, Quest
02.2017 - 10.2019
Store Manager
Guess
09.2014 - 01.2016
Store Manager
Chemistry
07.2012 - 09.2014
Asst. Store Manager
FCUK
05.2012 - 08.2012
Visual Merchandiser
Calvin Klein Jeans
04.2011 - 04.2012
12th -
I.S.C - undefined
Loreto House
10th - undefined
I.C.S, Loreto Day School
EXPOSURE - COMPUTER
B.A - Psychology
Calcutta University from Loreto College
Basics & Internet -
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