RICHARD VIMAL RAJ

• Spearheaded targeted business development initiatives, securing long-term, high-value contracts with corporate clients in IT, BPO, and manufacturing sectors.
• Drove strategic market penetration and client acquisition in Chennai and major metropolitan hubs across India, increasing market share.
• Manage a growing portfolio of enterprise accounts, safeguarding high retention rates through structured CRM pipeline management, continuous service evaluation, and proactive conflict resolution.
• Consulted with procurement heads and administrative corporate stakeholders to structure tailored transportation agreements, enhancing employee satisfaction and operational efficiency.
• Leverage proprietary, technology-driven corporate mobility tools (mobile apps and real-time tracking) to pitch custom Fleet Management Services (FMS) and Rent-A-Car (RAC) models.

Acted as a revenue catalyst across four specialized Lines of Business (LOBs):

• Diversity, Contingency & Leadership Recruitment
• Workshops & Training Programs
• Events & Conferences
• Benchmarking & Culture Assessment
• Led the new business vertical, consistently adding 20–25
• new enterprise client accounts year-on-year.
• Positioned as a high-conviction closer, driving enterprise
• deals ranging up to the INR 1 to 2 Crore threshold.
• Engaged senior C-suite leadership (CXOs, CHROs, and
• MDs) to position premium Workplace Culture and Inclusion
• solutions.
• Drove a 20% overall increase in customer acquisition and
• achieved consistent quarterly top-line revenue growth by
• optimizing the sales pipeline and lead generation efficiency.
• Successfully introduced, scaled, and operationalized the
• organization's first-ever large-scale corporate recruitment
• and skilling initiative (Micron ULCA Project).
• Orchestrated client onboarding and secured strategic
• visibility for flagship industry benchmarking studies,
• including the Best Companies for Women in India (BCWI)
• and the Most Inclusive Companies Index (MICI).
• Mentored and led high-performing B2B sales teams to build
• strategic corporate networks and accelerate cross-industry market penetration.

• Streamlined corporate communications and centralized tracking for multi-sector business activities, enhancing clarity and coordination.
• Managed frameworks for budgeting and operational expenditure tracking, delivering data-driven reports to support strategic alignment.
• Facilitated cross-functional projects and team-building operations, overseeing high-level confidential recruitment setups to strengthen organizational capacity.

CHRONOLOGICAL INTERNAL ADVANCEMENT:

• Manager, Events and Projects (Dec 2020 – May 2022)

• Manager, Events and Projects & Executive Assistant to

Managing Director (Dec 2019 – Dec 2020)

• Principal Consultant and Executive Assistant (Dec 2018 – Dec

2019)

• Executive Assistant to the Founder and President (Dec 2016 –

Dec 2018)

• Senior Consultant (Jul 2016 – Dec 2016)

• Strategic Event Curation & Value Creation: Spearheaded end-to-end strategic planning, conceptualization, and curation for high-profile national corporate conferences and industry awards. Developed robust value propositions tailored to distinct target audiences to drive brand equity and meet overarching business growth targets.
• Stakeholder Alignment & Client Collaboration: Co-created customized corporate event properties for external enterprise clients, serving as the central liaison among internal cross-functional teams, corporate marketing (Marcom), and external leadership to ensure alignment of event deliverables with organizational policies and vision.
• End-to-End Operational Logistics: Directed all technical and ground operations, including robust multi-city travel management, detailed itinerary design, asset scheduling, and full execution frameworks, championed a proactive approach to real-time problem resolution, ensuring smooth, error-free delivery on the day of production.
• Budgeting & High-Value Procurement: Engineered comprehensive event budgets and enforced cost-control measures, collaborating with multi-tier vendor networks and technical suppliers to negotiate favorable commercial terms for executive talent, ensuring high-quality event execution within budget constraints.
• Virtual Ecosystem Migration & Technical Direction: Rapidly adapted to the remote corporate landscape by mastering diverse enterprise-grade virtual event platforms. Translated complex event requirements into technical design specifications, directly guiding platform developers to build immersive, high-fidelity digital environments.
• Performance Metrics & Analytics: Managed post-event lifecycle by analyzing participant data and audience engagement metrics, generating detailed executive reports and presentations to inform internal leadership and corporate sponsors on event success and areas for improvement.

• Collaborated with team members to enhance store operations smoothly.
• Trained new staff on store procedures and customer service standards.
• Implemented strategies to take advantage of new opportunities.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Monitored operations and reviewed records and metrics to understand company performance.

• Team & Fleet Management: Spearheaded operations for a 25-member warehouse team and managed a fleet of 5 delivery trucks, ensuring seamless logistics and daily dispatch workflows.
• Talent Acquisition & Development: Managed recruitment, onboarding, and training for warehouse staff and team leaders; tracked performance metrics to enhance operational effectiveness.
• Inventory & Capacity Control: Oversaw comprehensive material flow, global order fulfillment, and automated stock control systems; conducted structured monthly, quarterly, and annual inventory audits to ensure 100% data accuracy.
• Compliance & Reporting: Implemented health, safety, hygiene, and workplace security standards; created daily, weekly, and monthly performance reports for senior leadership.

• Operational Efficiency: Optimized warehouse spatial design and mechanical handling equipment to consistently meet budgetary targets, quality benchmarks, and productivity goals.
• Supply Chain & Logistics: Directed unloading, staging, picking, and shipping workflows; effectively managed urgent after-hours shipping requests and customized special orders.
• Data & System Utilization: Coordinated the deployment of automated and computerized inventory management systems to manipulate operational data, track KPIs, and maximize scheduling efficiency.
• Client & Fleet Relations: Handled B2B client communications via email and telephone, conducted on-site client visits to evaluate service quality, and managed the preventive maintenance schedules for company vehicles and heavy machinery.

• Financial Performance: Consistently drove high profitability, ensuring the retail unit maintained an EBIT margin above 35% and an EBITDA above 50% month-on-month.
• Revenue & Sales Excellence: Achieved consecutive top-line revenue targets for 10 months across critical parameters (postpaid acquisitions and data revenue); delivered a steady 10% month-on-month incremental growth in data revenue.
• Team Leadership & Retention: Directed store personnel to ensure individual sales targets were hit while maintaining low team attrition and achieving the highest overall score in the central compliance and operational audit.
• Market Penetration: Designed and executed hyper-local marketing campaigns and neighborhood activation strategies that significantly boosted store footfalls, generated fresh pipelines, and dominated seasonal sales competitions.
• Awards & Recognition: Honored with the Best Performer Award three times for outstanding individual sales and service delivery; led the branch to secure the prestigious Hall of Fame Store Award on three separate occasions.
• Quality Assurance: Maintained high-quality sales pipelines, strictly containing sales reversals to 5% or less through rigorous document verification and post-sales customer care.