Riju Pal
Cluster Manager
Kolkata
Summary
Professional, prepared manager with high standards and focus on results. Proven ability to lead teams, adapt to changing needs, and drive performance in multiple locations. Strong skills in strategic planning, operations management, and team collaboration. Known for reliability, flexibility, and results-driven approach.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cluster Manager
Bizcrum Infotech Pvt.Ltd (Bijnis)
09.2024 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Assistant Manager-Demand
Solv(Standard Chartered Group)
04.2022 - 08.2024
- Responsible for managing a group or cluster of sales teams, ensuring they meet their sales targets and achieve the company's objectives.
- Planning and implementing sales strategies, work with the sales teams to create and execute effective sales strategies to achieve the company's goals.
- Assign targets for the teams and monitors their progress towards achieving them.
Territory Sales Manager
Reliance Ajio Business
03.2021 - 02.2022
- Handling the team of 22 sales officers and looking over the category of Apparels, Footwear, Home Furnishings and Accessories.
- Coached the sales associates in product specifications, sales incentives and selling techniques, significantly increased new acquisitions and cross-Selling.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Regional Lead
Udaan.com (Hiveloop Technologies Pvt.Ltd)
02.2019 - 04.2020
- Leading a team of 42 sales officers across the state and Scaled Business to 10x in a month and built the apparel and Home & furnishing category from scratch.
- In market development and Supply chains & Inventory and worked across multiple segments of General merchandising.
- Maintaining the daily and monthly trackers of BDE's and creating sales plan & strategies for sustainable sales growth with Tracking and Grilling on their Individual performances and resolving their daily issues on supplies, cross-selling, Return order.
Business Development Manager
Prepnet Technologies Pvt.Ltd
04.2016 - 12.2018
- Initiated and managed strategic sales activities for key accounts and territories utilizing Maintaining relationship with multi-channel accounts and customers.
- Involved with franchise development and their performance improvements and Negotiated and closed long-term agreements with new clients in assigned territory.
Education
Post graduation certificate programme - Product management
Duke University Upgrad
Bengaluru, India 02.2022 - 04.2023
B.Tech - Electronics and Communication Engineering
West Bengal University of Technology
Durgapur, West Bengal 08.2010 - 04.2014
Skills
Operations management
Product launches
Corporate communications
Workforce planning
Cross-functional coordination
Problem-solving aptitude
Timeline
Cluster Manager
Bizcrum Infotech Pvt.Ltd (Bijnis)
09.2024 - Current
Assistant Manager-Demand
Solv(Standard Chartered Group)
04.2022 - 08.2024
Post graduation certificate programme - Product management
Duke University Upgrad
02.2022 - 04.2023
Territory Sales Manager
Reliance Ajio Business
03.2021 - 02.2022
Regional Lead
Udaan.com (Hiveloop Technologies Pvt.Ltd)
02.2019 - 04.2020
Business Development Manager
Prepnet Technologies Pvt.Ltd
04.2016 - 12.2018
B.Tech - Electronics and Communication Engineering
West Bengal University of Technology
08.2010 - 04.2014
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