Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Riju Roy

Khatra

Summary

Technical cloud support specialist with expertise in optimizing cloud infrastructure and enhancing system performance. Implements effective monitoring and logging solutions to proactively resolve incidents. Facilitates cross-team collaboration to streamline processes and enhance operational stability.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Product Support Specialist - Cloud

Scrut Automation
Bengaluru
02.2025 - Current
  • Deployed and managed containerized applications using Kubernetes, supporting scaling, rolling deployments, and reliability.
  • Implemented Infrastructure as Code using AWS CloudFormation to provision and manage consistent environments across stages.
  • Monitored system health and performance using logging and monitoring tools, identifying and resolving infrastructure issues efficiently.
  • Worked closely with cross-functional teams to improve system architecture and operational efficiency.

Technical Support Specialist - Cloud (Cash App)

Future Focus Infotech
Chennai
06.2023 - 02.2025
  • Supported and optimized AWS-based microservices architecture, focusing on scalability, fault tolerance, and security.
  • Managed Kubernetes workloads, monitoring pod health, deployments, and resource utilization across environments.
  • Collaborated with engineering teams to improve system architecture and operational efficiency.
  • Automated server setup and configuration management, reducing manual intervention and configuration drift.
  • Implemented monitoring and logging solutions to track infrastructure health and support proactive incident resolution.

Technical Support Associate - L2

Teleperformance
Bengaluru
07.2022 - 03.2023
  • Maintained Linux-based application environments and supported cloud infrastructure operations.
  • Assisted in CI/CD workflow support and deployment troubleshooting to ensure reliable application releases.
  • Performed monitoring, alert analysis, and RCA, contributing to infrastructure stability and SLA adherence.
  • Supported networking and access configurations, including security groups and role-based access controls.
  • Developed troubleshooting guides, empowering users to solve issues independently.

Application Support Executive

Fusion
Kolkata
12.2019 - 07.2022
  • Supported AWS infrastructure operations, assisting with deployments, monitoring, and system maintenance.
  • Managed application configurations and server-level troubleshooting on Linux environments.
  • Contributed to cloud monitoring and incident response, improving system uptime and reliability.
  • Worked closely with senior engineers to follow DevOps best practices for automation and infrastructure management.

Education

Bachelor of Technology - Electronics & Communication Engineering

Bankura Unnayani Institute of Engineering
Bankura, West Bengal
01-2019

Skills

  • Linux systems and AWS services
  • Infrastructure automation
  • Logging and monitoring solutions
  • Network security protocols
  • Container orchestration tools
  • DevOps methodologies
  • Database administration
  • Cloud issue resolution
  • Continuous integration and delivery (CI/CD)
  • Configuration control
  • Incident response strategies
  • Identity and access management (IAM)
  • Docker
  • Kubernetes
  • Bash scripting
  • Troubleshooting techniques
  • Performance optimization

Certification

  • SkillifyMe DevOps Certification, Hands-on training covering AWS, Linux, CI/CD pipelines, containerization, and DevOps best practices.
  • AWS Cloud Practitioner Essentials, Demonstrated foundational knowledge of AWS cloud concepts, services, billing, security, and best practices.
  • Certified Master SQL for Data Science, Udemy, Advanced training in SQL for data analysis, query optimization, and working with relational databases.

Projects

  • CI/CD Pipeline Automation with Jenkins:

Built and maintained Jenkins-based CI/CD pipelines for automated build, test, and deployment of applications to AWS and Kubernetes, reducing manual deployment errors and improving release efficiency.

  • AWS Infrastructure Design & Automation Using Cloud:

Designed and managed scalable AWS infrastructure using CloudFormation, provisioning VPCs, EC2, IAM roles, security groups, and load balancers to ensure consistent and secure deployments across environments.

  • Kubernetes-Based Microservice Deployment on AWS:

Deployed and managed containerized microservices on Kubernetes (EKS), handling rolling deployments, pod scaling, and health monitoring to ensure high availability and application stability.

  • Monitoring, Logging & Infrastructure Reliability:

Implemented monitoring and logging using CloudWatch, ELK, configuring alerts and dashboards to proactively detect performance issues and maintain infrastructure reliability.

  • Secure S3 Access Using IAM, Bucket Policies & VPC:

Designed and implemented secure access to S3 using IAM roles, custom policies, and S3 bucket policies, restricting access to EC2 instances within a private VPC via VPC Gateway Endpoint, enforcing least-privilege and network-level security.

Timeline

Product Support Specialist - Cloud

Scrut Automation
02.2025 - Current

Technical Support Specialist - Cloud (Cash App)

Future Focus Infotech
06.2023 - 02.2025

Technical Support Associate - L2

Teleperformance
07.2022 - 03.2023

Application Support Executive

Fusion
12.2019 - 07.2022

Bachelor of Technology - Electronics & Communication Engineering

Bankura Unnayani Institute of Engineering
Riju Roy