Rinkel Shah
Pune
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for developing analytical thinking, creativity, and strategic relationships, driving customer satisfaction, and exceeding targets. Strengths include to solve problems, effective communication, ability to negotiate complex deals and deliver high-impact solutions in fast-paced environments. Proven success in leading cross functional teams and contributing to business growth
Overview
5
5
years of professional experience
Work History
Regional Key Account Manager
Zomato ltd.
Pune
06.2024 - Current
- Understanding the market scenario and acting as a business consultant for clients in improving their business processes and proposing strategies to predict their future business using data techniques.
- Managing an expansion of strategic accounts across PAN India (including all top seven cities), ensuring seamless execution of business plans and revenue enhancement.
- Product Optimization: Collaborated with product teams to implement client-driven enhancements, improving user experience and business outcomes
- Managing a portfolio worth ₹7 crore across PAN India, contributing to the top 8% of order volume and revenue in the city's rankings.
- Coordinated cross-functionally and worked closely with sales, marketing, and operations teams to ensure the seamless execution of strategic initiatives.
- Leading a team working within the city to drive focused revenue growth, service delivery, customer engagement, and operational efficiency.
- Developed and executed strategies for the expansion of these brands across India to increase sales, retention, and revenue growth.
- Negotiated contracts, resolved escalations, and proactively mitigated risks with all the stakeholders to ensure long-term partnerships.
Key Account Manager
Zomato Pvt. ltd.
Pune
08.2021 - 05.2024
- Supervised a portfolio of 2.2 crore businesses and 20 lakhhs of ads revenue, consisting of 130+ restaurants in Pune, to grow their online business on the platform, right from the ideation of go-to-market strategies, marketing, and advertising to day-to-day operational issues.
- Worked with two different markets, Mumbai and Pune, understanding the city dynamics and different aspects of the business.
- Empowered high-potential restaurant partners with data-driven insights to make strategic growth decisions, thereby supporting platform expansion.
- Conducted an in-depth analysis of market trends and competitor activities to uncover opportunities for strategic business expansion.
- Assisted leadership in driving multiple key priorities and initiatives in the city.
- Rewarded for the highest contribution margin within the team for two consecutive quarters, demonstrating exceptional growth performance.
Supply Associate
Zomato Pvt. ltd.
Pune
01.2020 - 07.2021
- Implemented strategic operational enhancements that yielded savings and boosted profit margins by 12% to 15%.
- Spearheaded the city's inaugural 'Remote Onboarding' process, emphasizing advanced service-oriented quality metrics to ensure an exemplary delivery experience for customers.
- Working on various high-service-oriented quality metrics to ensure a perfect delivery experience for the customers.
Education
Bachelor of Science - Biological Sciences
Fergusson College
Pune06-2018
Skills
- Data analysis
- Market research
- Revenue growth
- Customer relationship management
- Business development
- Product optimization
- Strategic planning
- Team leadership
- Advanced Microsoft Excel
- SQL database
Affiliations
- Led a dynamic team of four, overseeing enhanced customer experience for a global exchange program
- Executed comprehensive online and on-ground marketing campaigns, including all aspects of event planning and promotion
- Negotiated partnerships, successfully securing over INR 50,000 in funds
Accomplishments
•Raised INR worth 1l akh, which was donated toa Blind school for Sex workers in Pune
•Organized 2 blood donation camps
Timeline
Regional Key Account Manager
Zomato ltd.
06.2024 - Current
Key Account Manager
Zomato Pvt. ltd.
08.2021 - 05.2024
Supply Associate
Zomato Pvt. ltd.
01.2020 - 07.2021
Bachelor of Science - Biological Sciences
Fergusson College
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