Ritik Bhandari

• Leading the execution team responsible for digitalizing and implementing QR code solutions throughout Lubricants SCM's 11 C&F depots in the Southern area.
  ● Developed short- and long-term goals for the lubricants business (annual volume of 2700+ MT and 80+ brands), provided strategic and operational guidance and leadership to the Marketing teams.
  ● Utilized digital space to implement the organization's first-ever QR-based trade marketing campaign across seven-channel partners, resulting in a 70X increase in grease and Passenger Car Motor Oil (PCMO) segment sales.
  ● Spearheaded seven CP high-performing channel partners. Managed operations at a 500 metric ton lubricant warehouse, which was ultimately responsible for Telangana's supply in a metro region location for the firm.
  ● Introduced application-based sales representative beat planning, indent collection, and geotagging of retail counters to strengthen channel partners' secondary networks.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Managed and motivated employees to be productive and engaged in work.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Launched quality assurance practices for each phase of development
• Maximized performance by monitoring daily activities and mentoring team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.

• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Improved customer satisfaction by addressing and resolving complaints promptly.

qCommissioned 4 CPs in area for increasing market presence of the brand in un-represented districts.

qMeticulous planning helping CPs in achieving target and qualify for flagship program Super 30.

qMaximum RO manager qualified under COC scheme run in NR.

qTarget achievement in retail and bazaar channel is 89% and 90% respectively during year 2020-21.

qValue Grade performance in Retail & Bazaar channel is 88% & 101% with growth of 5% & 21% respectively in FY 2020-21.

qSmall pack contribution increased from 23% to 40% during FY 2020-21 wrthistorical.

qSmall pack volume increased by 29% and Small pack value grade increased by 32% FY 2020-21.

qSecured 2nd position in “Oil change karo, fly karo campaign “ in NR.

qSecured All India 2nd position in sales of CVO/PCVO 50 LTRS packs in FY 2019-20.

qAchieved 2nd position in sales of MAK Fleet(15 ltrs) and Trac Champion in retail channel in NR during FY 2019-20.

qAlways in top 2 position under Mission 2C scheme focusing on increasing sales of CVO.PCVO 50 ltrspacks through Retail channel in NR.

qAchieved runner up position in PCMO segment.

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Monitored employee productivity and optimized procedures to reduce costs.
• Assisted in recruiting, hiring and training of team members.
• Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.

• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

qLogistics Management for Lubricants, Catered to 11 depots of NR along with rescue supplies to other regions.

qManaged 3rd party procurement of greases, coolants and brake fluids.

qLogistics and Inventory management of Repacker of MAK 2T Pouches.

qInventory Management of packaging materials meeting plant filling targets.

qBulk Operations Management meeting market demand- Collaborating with Wadi lube Plant and Logistics Manager.

qProduction Planner collaborated with other dept. like bulk and packaging materials for meeting market requirement.

qUndergone Tender process for various activities across plant

qRationalized Filling operations and payments by floating volume based tender vs prevailing manpower-based tender.

qHelp in reducing NMSM grades at plant by liaisoning with depots in change of NR . Met market demand by timely filling and movement to depots across NR.

• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Tracked development milestones and deliverables and aligned to stated deadlines.
• Led the recruitment process for junior staff positions, attracting top talent into the organization.
• Developed project statements, deliverables and timelines for project assignments that met business objectives.
• Supervised day-to-day operations to meet performance, quality and service expectations.