Ritu Sinder
Gurgaon
Summary
Aspiring a suitable responsible position in an organization (Spinny) that provide me an opportunity to prove myself and polish my skills through challenging tasks to improve myself as well as for the organization.
Overview
3
3
years of professional experience
Work History
Post Sales Executive
Spinny Valuedrive Tech Pvt Ltd
04.2023 - Current
- Managed customer escalations o daily basis via E-mail, Inbound as well outbound calls.
- Interacted with internal city team for Pre-Buying, Pre-Selling, Post Sales and Social Media Concerns.
- Resolved customer queries and issues as per company guidelines.
- Building customer loyalist by placing daily, follow ups for customer's escalation. Managing escalation, responding and engaging on critical issues.
- Managing escalation coming from various sources regarding insurance claim, ownership transfer and delivering outstanding service to seller and buy.
Executive
Indus salvage (Auto mobile Industry)
12.2021 - 02.2023
- Coordinating with the Dealers to assist for bidding.
- Helping the dealer to get the required documents.
- Managing dealer's holding amount.
- Resolved customer queries and issues as per company guidelines.
Customer Care Officer
Indiabulls
Gurugram
12.2020 - 10.2021
- Taking bold calls, mail process, chat process.
- Handling customers, mostly documents verification process.
Education
Skills
- CRM
- Client Management
- Mail Handling
- Critical Thinking
- Leadership
Personal Information
- Gender: Female
- Marital Status: Unmarried
Languages
- English
- Hindi
Hobbies and Interests
Playing Badminton, Spending time with Family
Timeline
Post Sales Executive
Spinny Valuedrive Tech Pvt Ltd
04.2023 - Current
Executive
Indus salvage (Auto mobile Industry)
12.2021 - 02.2023
Customer Care Officer
Indiabulls
12.2020 - 10.2021
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