Riya Joshi
Gurgaon
Summary
Dynamic Product Manager with a proven track record at Noise, enhancing customer satisfaction by 10% through innovative AI-driven automation and Agile methodologies. Expert in AWS, strategic thinking, and cross-functional collaboration, I've significantly cut costs and spearheaded security and performance optimizations. Passionate about transforming customer needs into impactful product features.
Overview
8
8
years of professional experience
Work History
Product Manager
Noise
Gurgaon
11.2022 - Current
- Defined and executed product roadmap for internal CRM system, improving efficiency and reducing ticket resolution time by 50%
- Led cross-functional teams (engineering, design, and QA) to develop features that enhanced customer satisfaction (CSAT improved from 35% to 45%)
- Integrated AI-driven automation to streamline issue resolution, reducing support team workload and cutting costs by ₹11.5L per month
- Defined key performance indicators (KPIs) to track platform effectiveness and drive data-backed decisions
- Implemented API security measures using authentication tokens and keys, ensuring compliance with security standards
- Worked with stakeholders to identify pain points and translate customer needs into product features
- Managed AWS-based deployments, optimizing performance and reducing infrastructure costs by 10% using Redis
- Built automated workflows for ticket and order processing, reducing manual intervention and improving turnaround times
- Actively mentored and guided team members in adopting Agile methodologies
Senior React Developer
Noise
Gurgaon
08.2018 - 11.2022
- Led UI/UX initiatives for customer-facing websites and internal CRM, enhancing user engagement and experience
- Developed and maintained scalable, high-performance applications in an Agile environment
- Integrated Google and Facebook tracking for conversion optimization, improving marketing ROI
- Conducted A/B testing and utilized analytics tools to improve website performance and customer conversion rates
- Coordinated with product and engineering teams to build data-driven features based on customer behavior
Website Developer
Evolve Vapors
Saket
05.2017 - 08.2018
- Built and managed e-commerce platforms, integrating third-party CRM, payment gateways, and marketing automation tools
- Led SEO optimization efforts, improving website traffic and engagement
- Spearheaded tech hiring, onboarding, and mentoring for junior developers
Education
Bachelor of Science - Computer Science
Banasthali University
Newai, Rajasthan05.2017
Skills
- AWS
- Google Cloud
- AI-driven automation workflows
- Predictive analytics
- CRM
- Orchestration
- Monitoring
- Automation
- JavaScript
- Reactjs
- Nodejs
- MySQL
- Redis
- RESTful APIs
- JIRA
- Confluence
- Agile methodologies
- Product positioning
- Customer segmentation
- Pricing models
- Strategic Thinking
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Agile
- Scrum
- Stakeholder Management
- Brand building
- Research and trend analysis
Social Engagements
- Volunteer, SAMARPAN - NGO for physically and mentally challenged individuals
- Event Organizer, Banasthali University Tech Fest '16 – MAYUKH
- Table-tennis, state-level
- Volleyball
Certifications Training
- AWS Solutions Architect – Associate, In Progress
- Certified Scrum Product Owner (CSPO)
- Google Data Analytics Professional Certificate
Timeline
Product Manager
Noise
11.2022 - Current
Senior React Developer
Noise
08.2018 - 11.2022
Website Developer
Evolve Vapors
05.2017 - 08.2018
Bachelor of Science - Computer Science
Banasthali University