Riya Manhas
Gurgaon
Summary
Versatile professional with expertise in healthcare operations and entrepreneurship. Proven ability to manage end-to-end workflows, conduct quality audits, and build client relationships. A creative problem-solver leveraging a background in psychology and skills in design to enhance user-centric service delivery
Overview
3
3
years of professional experience
Work History
Quality Associate
Tata1mg
Gurgaon
05.2024 - Current
- Manage end-to-end e-consultation workflows, ensuring seamless patient-doctor coordination.
- Conducted regular quality audits to ensure compliance with company standards.
- Collaborate with cross-functional teams (doctors, tech, and customer support) to enhance service quality.
- Analyze quality data, and generate reports to identify trends and recommend corrective actions.
Small Business Owner
Lavish Brown
Punjab
07.2023 - 02.2024
- Spearheaded all product development as the sole chocolatier, managing the entire process from ingredient sourcing to final production.
- Cultivated the entire B2B client base through direct sales efforts, personally managing all negotiations and account relationships.
- Developed new chocolate flavors through experimentation and customer feedback.
Fundraising Volunteer
Muskurahat Foundation (NGO)
Remote
01.2023 - 04.2023
- Assisted in creating promotional materials to raise awareness for fundraising campaigns.
- Engaged with donors through outreach efforts to build relationships and encourage contributions.
Education
BAM - Psychology, Sociology, Philosophy
IGNOU
PunjabCertification Course - UI/UX
TUTE DUDE
OnlineCertification Workshop - Queer Affirmative Therapy
Heart It Out
OnlineSkills
- End-to-end consultation
- Data analysis
- Quality assurance
- Cross-functional collaboration
- Product development
- Promotional material creation
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Quality Associate
Tata1mg
05.2024 - Current
Small Business Owner
Lavish Brown
07.2023 - 02.2024
Fundraising Volunteer
Muskurahat Foundation (NGO)
01.2023 - 04.2023
BAM - Psychology, Sociology, Philosophy
IGNOU
Certification Course - UI/UX
TUTE DUDE
Certification Workshop - Queer Affirmative Therapy
Heart It Out
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