Chitresh Joshi
Almora
Summary
Personable individual to continue my career progression in the Hospitality industry, in an environment where I can work closely with customer service professionals, offer exceptional service and interact with guests on a daily basis. Team player and highly focused on professional and personal goals while providing an enjoyable atmosphere for customers and employees.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Taj Holiday Village Resort and Spa
Goa
01.2023 - Current
- Train and supervise all staff.
- Planning menus and Ensuring all food safety procedures are strictly adhered to according to sanitary regulations.
- Work closely with management to meet revenue objectives.
- Implement appropriate strategies to resolve adverse trends and improve sales.
- Maintain safe working conditions.
- Follow company policies and procedures regarding handling of cash, property, products and equipment.
- Audit inventory levels to ensure product availability, and order products as necessary.
Supervisor
Taj Vivanta Goa
Panaji
01.2016 - 01.2023
- Food and Beverage executive in departments(In-Room Dining, All Day dining & Speciality Restaurant Tamari).
- Implemented training and career path programs for all department team members.
- Implemented initiatives to rapid pace full service.
- Created food and beverage SOP’s manual and established the supporting training program, service standards, product knowledge and upselling techniques.
- Maintain excellent customer service by stressing-‘ The Customer comes first’ in all weekly employee meetings.
- Work with managers to ensure that department has necessary resources to effectively program daily duties.(like supplies, equipment and inventories.)
- Ensuring correct closing of operation and balancing of cash registers and daily reports.
- Menu planning and pricing with the help of managers.
- In busy time, tried to work promptly maintaining the standards and collaborated closely with my coworkers.
Server
Taj Vivanta Goa
Panaji
01.2016 - 01.2018
- Has been selected for butler service to various dignities(PMO, Vice President & President of the India).
- Upselling teas as wide range and styles of tea available.
- Ensure all the required materials are stocked to ensure a pleasant dining experience.
- Take ownership of guest concerns & request and act decisively to ensure guest satisfaction.
- Assist and provide training to staff member as a departmental trainer.
- Planned and executed events, propose menu & wines.
- Supporting supervisors in closing duties(Checks, Cashiering, Reports & Inventory).
Casual Trainee
Sheraton
Udaipur
Education
B.Sc. - Hospitality & Hotel Administration
IHM
Rajasthan, IndiaCommerce and Business Studies
Holy Angel Public School
Uttarakhand, IndiaSkills
- Comprehensive problem solving abilities
- Willingness to learn
- Ability to hard work
- Menu planning
- Public relations
- Team management
- Goal-oriented
- Computer proficiency
- Flexibility
- Challenge acceptance
- Proficient in MS
- Proficient in PMS
- Proficient in POS food service software
- Performance evaluation (TPAM & LQA)
- Quick learner
- Hard working
- Disciplined
- Problem solver
- Reliability
- Positive nature
Personal Information
Date of Birth: 01/19/95
Languages
- English, Fluent
- Hindi, Fluent
Extracurricular Activities
Assisted with event set-up and tear down for the FOOD & BEVERAGE SERVICE Brigade for the Induction Program for Fresher's, VIP Guest Service, etc., in my College. Performed drama in various college functions.
Hobbies and Interests
- Love to travel.
- Love to interact with people.
- Play snookers and pool.
- Play drums.
Disclaimer
References available upon request. I hereby declare that the information in this document is true and according to the best of my knowledge.
Awards Honors Certifications
- Received Appreciation Letter from Taj Umaid Bhawan Palace.
- Received an Industrial Trainee Certificate from Sheraton, Udaipur.
Casual Training - Company Name
Sheraton, Udaipur
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Restaurant Manager
Taj Holiday Village Resort and Spa
01.2023 - Current
Supervisor
Taj Vivanta Goa
01.2016 - 01.2023
Server
Taj Vivanta Goa
01.2016 - 01.2018
Casual Trainee
Sheraton
B.Sc. - Hospitality & Hotel Administration
IHM
Commerce and Business Studies
Holy Angel Public School