Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic

Riyan Moosa

Thiruvananthapuram

Summary

Experienced Business Analyst with over four years of experience bridging the gap between business needs and technical solutions. Adept at gathering and analyzing requirements, defining solution strategies, and working closely with cross-functional teams to deliver scalable, user-centric systems. Proven track record in driving system improvements, optimizing workflows, enhancing user experience, and supporting end-to-end project execution. Brings a strong technical foundation, with hands-on experience in software development, enabling effective collaboration with engineering teams and stakeholders alike.

Overview

4
4
years of professional experience

Work History

Business Analyst

HelmApps Industrial Software Solutions
Thiruvananthapuram
05.2023 - Current
  • Led the refactoring and optimization of the Data Management System (DMS) to improve user experience and operational efficiency.
  • Collected and analyzed end-user feedback to identify usability issues and drive improvements across scanning and pallet tracking modules.
  • Conducted regular knowledge transfer sessions for the support team, explaining complex plant-level logic and operational workflows.
  • Coordinated the successful development and deployment of a scanner interface, delivering a seamless and functional solution within a strict three-month timeline.
  • Acted as the primary point of contact for the Liverpool, Turkey, and Cologne plant, managing all aspects of requirement gathering, validation, and client communication.
  • Worked as a key liaison between business stakeholders and development/testing teams, ensuring the delivery of features that met functionality, scalability, and performance expectations.
  • Proactively identified system enhancement opportunities, and partnered with developers to modernize legacy code and remove bottlenecks.
  • Defined clear, actionable technical specifications based on business needs, contributing significantly to solution architecture.
  • Prioritized user-centric design changes to enhance UI/UX, and overall productivity.
  • Supported QA and UAT processes, including writing test cases, reviewing reports, and validating deliverables.
  • Monitored project timelines, milestones, and deliverables, ensuring alignment with delivery goals.
  • Onsite Experience:

Conducted two onsite visits to Gölcük, Turkey, for product implementation and direct client engagement.
Managed client onboarding, workshops, and live system rollout, gaining strong hands-on exposure to real-time operational environments.

Business Analyst

Seamless Innovation Technologies
Thiruvananthapuram
04.2021 - 04.2023
  • Oversaw technical coordination for internal and external projects as primary business analyst.
  • Spearheaded Learning Management System (LMS) development by defining functional and technical requirements.
  • Managed client interactions to elicit business needs and transformed them into actionable features using Agile methodology.
  • Conducted requirement-gathering sessions and walkthroughs with stakeholders and internal teams.
  • Led sprint planning, prioritized tasks using Agile boards and GitHub project tracking.
  • Facilitated review meetings to track project milestones and gather feedback for improvements.
  • Onboarded first client to support sales efforts, leading business presentations and demos.
  • Contributed to product design, client management, testing coordination, and front-end documentation.

Education

Bachelor of Engineering (CS) -

Maria College of Engineering And Technology
Tamil Nadu
08-2016

High School Diploma -

Kendriya Vidyalaya Pattom
Thiruvananthapuram
06-2015

High School Diploma -

Kendriya Vidyalaya Pattom
Thiruvananthapuram
06-2013

Skills

  • Business analysis: requirement gathering, process mapping, user stories, functional specifications, UAT coordination, client communication
  • Project tools: DevOps, JIRA, Confluence, Git, Agile/Scrum methodology, MS Excel
  • Technical knowledge: AngularJS, ReactJS, NET, C#, Python, SQL, Blazor
  • UI/UX understanding: HTML, CSS
  • Reporting and analytics: Excel (advanced), Grafana, dashboard interpretation
  • Soft skills: client handling, team coordination, communication, time management

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

REFERENCES

  • Neethu PN, Team lead, HR and Operations Head, Seamless Innovation Technologies, 799-491-5888
  • Mathew Abraham, HR and Finance Head, HelmApps Industrial Software Solutions, 984-774-2043

Timeline

Business Analyst

HelmApps Industrial Software Solutions
05.2023 - Current

Business Analyst

Seamless Innovation Technologies
04.2021 - 04.2023

Bachelor of Engineering (CS) -

Maria College of Engineering And Technology

High School Diploma -

Kendriya Vidyalaya Pattom

High School Diploma -

Kendriya Vidyalaya Pattom
Riyan Moosa