Summary
Overview
Work History
Education
Skills
Timeline
Generic
Riyaz Ahmad

Riyaz Ahmad

Operations Head
Sector 78, Noida

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Operations Head

JDIA Developers
New Delhi
12.2018 - 04.2022
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed market research data and changed sales plans accordingly.
  • Maintained inventories and records of sales collaterals and closings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed team communications and information for meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared variety of different written communications, reports and documents.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Handling Attendance Reports and Payroll

Project Manager

SliQBits Pvt Ltd.
Noida
12.2017 - 10.2018
  • Process Manager for Android and iOS application support for clients and End Users.
  • Making Project plans, organizing regular and timely team meetings and coordinating with
    developers and QA Teams.
  • POC for Vendors and Service Providers like Nexmo and AWS
    POC for content providers for infotainment section of the App.
  • POC for Payment Gateways /Wallets such as Google, Paytm and PayPal
    Oversee the daily performance of Development Team.
  • Assign duties, responsibilities and span of authority to project personnel.
  • Schedule and facilitate meetings related to upcoming IT projects
    Initiate, review and approve modifications to project plans.
  • Manage project execution to ensure adherence to budget, schedule and scope.
  • Supervise the work of office, administrative or customer service employees to ensure adherence to
    quality standards, deadlines and proper procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Kept high average of performance evaluations.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Manager Technical Support

SliQBits Pvt Ltd.
Noida
12.2015 - 09.2017
  • Monsoon Multimedia Pvt. Ltd. was renamed to SliQBits Pvt. Ltd. in 2015. I was transferred from Monsoon Multimedia Pvt. Ltd. to SliQBits Pvt. Ltd. with the same set of Job Roles and Responsibilities.

Manager Technical Support

Monsoon Multimedia Pvt Ltd.
Noida
06.2006 - 11.2015
  • Managing support team of 50 Plus Technical Support engineers providing 24X7 support for
    end users mostly from US/Europe and India.
  • Responsible to make sure the issues are resolved to the complete satisfaction of End users and OEM
    Clients.
  • Ensure availability of right tools and resources for Technical Support and QA Team.
  • Dealing with partners like Star, Sony, India cast for content delivery and with OEM client Micromax
    for product delivery.
  • Administration of SVN and Bug Tracking system Bugzilla.
  • Personally conducting interviews of shortlisted candidates for hiring new staff for Technical Support.

Tech Team Lead

vCustomer India Pvt Ltd.
New Delhi
01.2001 - 06.2006
  • Managing a team of 20-30 Technical Support Engineers
  • Ensuring that SLA benchmark for clients was always at par.
  • Guide and mentor team member to help them support end users promptly both technically and professionally.
  • Conduct team meetings and one on one sessions with my team members.
  • Brief the team members before the start of the shift with any new product or process updates and requirement.


Education

Bachelor of Science - Science Education

Amar Singh College
Jammu And Kashmir
04.1994 - 12.1997

Skills

    Operations Management

undefined

Timeline

Operations Head

JDIA Developers
12.2018 - 04.2022

Project Manager

SliQBits Pvt Ltd.
12.2017 - 10.2018

Manager Technical Support

SliQBits Pvt Ltd.
12.2015 - 09.2017

Manager Technical Support

Monsoon Multimedia Pvt Ltd.
06.2006 - 11.2015

Tech Team Lead

vCustomer India Pvt Ltd.
01.2001 - 06.2006

Bachelor of Science - Science Education

Amar Singh College
04.1994 - 12.1997

Similar Profiles

CREATE PROFILE
Riyaz AhmadOperations Head