RIYAZ BABASAHEB MULLA

Leading transport operations for key accounts: Credit Suisse, DHL, Emmeson, GS, Wipro, Cent, Deutsche Bank, BNPP, EY Rentals.

Ensuring >95% On-time Performance through structured fleet planning and proactive monitoring.

Driving vendor performance through onboarding, rate negotiation, audits, and service-level governance.

Coordinating with Admin/HR teams of clients to ensure SLA compliance and smooth daily operations.

Managing large operational teams across two major regions with multi-shift support.

Conducting monthly client review meetings, dashboards, KPI presentations & improvement plans.

Ensuring billing accuracy through meticulous verification of kilometres, duty slips & vendor invoices.

Maintaining uninterrupted transport service during peak hours, festivals, and emergency situations.

• Handling the accounts Credit Suise, State Street, Cognizant, Yotta, Capita, Infosys, Rental accounts.
• Responsible for managing the execution, direction, and coordination of all transportation matters, and maintaining the quality of service.
• Manage overall client service delivery as per agreed SLAs, KPIs.
• Developed long-term relationships with key stakeholders, including clients, suppliers, and regulatory bodies.
• Maintain relationships with clients to ensure customer satisfaction.
• Monitor and review competitive fleet availability through daily business.
• Ensure every client's service to every time and on time.
• Driver’s meeting and conduct R&R for drivers and supervisors.

• Handling Accounts TCS, GVK, NYKAA, SODEXO, Bank of America, and ICICI Securities.
• Responsible for managing the execution direction and coordination of all transportation matters, and maintaining the quality of service.
• Negotiate contracts and deals with clients.
• Negotiate sale contracts.
• Development of new accounts.
• Manage overall client service delivery as per agreed SLAs, KPIs.
• Organizing schedules and routes.
• Achieving targets through solution-based selling and consulting to market travel solutions for corporate travel.
• Proposed or approved modifications to project plans.
• Identified and pursued new business opportunities to expand market presence and revenue streams.

• Billing and Reports
• Taking care of Cab operations for all site
• New sub vendor finalization as per client requirement
• Finalize of MIS reports and verifying the invoice
• Preparation of Management reports (Provision, Weekly & Daily)
• Increase the volume of revenue.
• Prepare daily sub vendor service reports from Supervisor’s, Site In-Charge
• Check the Vehicle and Vendor payment.
• Running vehicle list from each & every sites (Weekly base)
• Drivers Meeting & conduction R&R for drivers & supervisors
• Meet SLA as per client Requirements.
• Assess, analyse and assign various job duties to the operations team to maintain quality service delivery within the required turnaround time
• Manage daily operation of branch 250+ vehicles

• Standardization of practices from feedback collected.
• Revert on mails for issues/suggestion/complaints
• Managing vehicles as per client request
• Ensure proper tracking of cabs during pick and drop
• Conducting Driver/Supervisors interaction programs
• Coordination with vendor supervisors for smooth operation
• Should be well versed in EXCEL/Power Point
• MIS Report generation and presentation
• Coordinate smooth running of transport in respective shifts
• Monitor Cab in-time & out-time
• Handle transport Help Desk.
• Ensure safe pickups and drops for female employees
• Daily summery on transport report & driver attendance
• Cab utilization report on daily & weekly basis
• Should effectively manage back-to-back route.