Summary
Overview
Work History
Education
skills
Achievements & Awards:
Intrests
Timeline
Generic

Riyona Reddy Mandapati

Hyderabad

Summary

I have 2.5 years of experience in US taxation. Looking forward for a challenging role which allows me to brush up my existing skills, and work for an organization where I can apply my knowledge towards the designated goals and build my career to the next level.

Overview

3
3
years of professional experience

Work History

Sr. Process Associate ( US Taxation)

ADP PVT LTD
Hyderabd
07.2022 - Current
  • I worked as a tax researcher and solved 5,000 federal notices.
  • Handled team escalations, and resolved aged notices.
  • Managed the team's production and daily met targets.
  • Conducted sessions for the team members to retain quality, reduce disapprovals, and enhance knowledge.
  • I mentored for almost four batches, including freshers and experienced individuals.
  • Monitored the progress of mentees and provided feedback, updates to ensure continuous improvement.
  • Good knowledge of U.S. federal tax forms 942, 943, 944, 945, and 940's.
  • Every day, published reports for the team regarding production, aging, and disapprovals.
  • Make sure to deliver end-to-end resolution to the client with accuracy.
  • Places IRS calls to resolve the tax issues on behalf of the client.
  • Supported and resolved SIT and CIT notices during high volumes.
  • Focused on achieving productivity, quality, and motivating team members to achieve their goals.
  • Coordinated with various teams to streamline processes and improve efficiency.
  • I worked closely with the U.S. researchers and have been a ROA SPOC for the federal teams in India.

Education

BBA - Finance (92.1%)

Little Flower Degree College, Uppal
Hyderabad
06-2022

Intermediate - M.P.C (80%)

ST. Francis Junior College
Secunderabad
06-2019

CBSE - G.PA (8.6/10)

Little Flower School
Hyderabad
07-2017

skills

  • Technical: Proficient in MS Office, MS PowerPoint, and MS Excel.
  • Communication: Excellent oral and written communication skills, and public speaking.
  • Management: Team management, critical thinking, customer service, strong analytical skills, time management, team player, time management.

Achievements & Awards:

  • Top performer of the Team.
  • Received multiple monthly R&R’s and Quarterly R&Rs in 2023 and 2024.
  • Promoted as an Sr. Process Associate within 18 months of on floor experience.

Intrests

  • Love conducting Fun sessions for the team.
  • MC for R&R's in the office and also host events in school and College.
  • Travel with Family & Friends.

Timeline

Sr. Process Associate ( US Taxation)

ADP PVT LTD
07.2022 - Current

BBA - Finance (92.1%)

Little Flower Degree College, Uppal

Intermediate - M.P.C (80%)

ST. Francis Junior College

CBSE - G.PA (8.6/10)

Little Flower School

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Riyona Reddy Mandapati