ROCKEY KARMAKAR
Hyderabad
Summary
Results-driven IT professional with 6+ years of experience, including 4+ years specializing in Salesforce solutions across development, consulting, and administration. Proven expertise in designing and implementing scalable Salesforce applications aligned with business objectives. Demonstrated leadership in project execution and team management, with strong proficiency in Agile methodologies and Six Sigma practices, to drive process efficiency and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate
GOOGLE OPERATION CENTER (GOC)
Hyderabad
11.2022 - Current
- Developed custom Salesforce components using Lightning Web Components and Apex classes to create responsive user interfaces.
- Deployed Salesforce applications leveraging Apex programming, including Classes, Triggers, and Wire services for efficient data interaction.
- Resolved high-impact production issues independently, implementing long-term solutions through strategic frameworks.
- Managed daily operations, including bug fixes and feature deployments, achieving 95% CSAT score.
- Participated in Agile methodologies with active involvement in daily stand-ups and sprint planning to prioritize tasks effectively.
Product Engineer
HCL TECHNOLOGIES
Noida
06.2021 - 11.2022
- Delivered expert Salesforce Service Cloud support, focusing on troubleshooting and implementation.
- Resolved over 200 customer issues monthly across various products, achieving 98% satisfaction rate.
- Automated manual processes utilizing Flows, Apex classes, Process Builder, and other tools.
- Created custom objects and page layouts while managing large-scale data imports and exports.
- Designed dashboards and reports tailored to specific business requirements.
- Provided advanced user support by troubleshooting complex issues and mentoring junior administrators.
Engineer
TECHNOSYS SECURITY SYSTEM
Ghaziabad
04.2019 - 06.2021
- Served as primary contact for over 100 Google Ads users, addressing escalated issues.
- Led team of 6 FTE to ensure timely resolution of bugs, incidents, and outages.
- Configured system components including Forms, Notifications, and CRs while managing user roles and security settings.
- Developed internal dashboards to monitor Tech Process team performance, bug management, and triaging.
- Communicated updates on system releases, new features, and industry best practices.
Education
Bachelor Of Technology - Mechanical Engineering
West Bengal University of Technology
Kolkata, WB01.2017
Skills
- Lightning Web Component (LWC)
- Apex programming
- JavaScript
- HTML5 and CSS
- SOQL
- Service Cloud & Sales Cloud
- Agentforce
- Api integration
- Agile Methodolgies
- VS Code and Data Loader
Data loader
Certification
- Salesforce Certified Administrator
- Salesforce Platform Developer 1
- Salesforce Certified Platform Foundations
- Touchstone Award Winner
- Lean Six Sigma Yellow Belt
- RNR Award Winner
- AI and AgentForce
Timeline
Senior Associate
GOOGLE OPERATION CENTER (GOC)
11.2022 - Current
Product Engineer
HCL TECHNOLOGIES
06.2021 - 11.2022
Engineer
TECHNOSYS SECURITY SYSTEM
04.2019 - 06.2021
Bachelor Of Technology - Mechanical Engineering
West Bengal University of Technology
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