Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Roger Buthello

Roger Buthello

MIS - Associate

Summary

MIS Executive with 5+ years of experience. Proactively monitors data and do changes as required. Creating Macros and Database to simplify work

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Associate - MIS and Dashboard Reporting

Upgrad Education Private Limited
Mumbai
01.2022 - Current
  • Planned and designed system improvements to meet changing demands.
  • Create and Manage various databases/Reports
  • Write process & training documentation and statements
  • Maintain, organize, monitor and verify data gathered from different teams and through different dashboards
  • Prepare weekly/monthly/quarterly MIS reports by gathering, analyzing and summarizing relevant information
  • Assist in resolving business issues using systems, dashboards and data
  • Work with Technology team to automate dashboards, analyze and interpret data

Executive, Human Resources - Operations Team

Pepperfry Private Limited
Mumbai
02.2020 - 01.2022
  • Managing HR operations (On boarding, Leave & Attendance Management, Employee grievances, Employee exits, Compliance Management – PF, ESIC & PT. (Pan India) & Payroll)
  • Managing candidate's database Manually as well as on HRMS.
  • Handling Performance Appraisal
  • Created macros for sending out birthday emails, auto mailers created In Process for leaves notification, bulk email using macros for any personal communication to be sent to employees in bulk.

Payments Executive

Pepperfry Private Limited
Mumbai
08.2019 - 01.2020
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Sending Daily reports regarding refund processed.
  • Manually processing payments to payments portal like, “payu, paytm, billdesk & paypal”
  • Created macros for Payments team in validation, as the entire process was done manually which used to take 5 to 6hours, and now it's done within half and hour.

Customer Support Executive

Pepperfry Private Limited
Mumbai
10.2017 - 07.2019
  • Listened to customers' questions and concerns to provide answers or responses.
  • Cross-sell or upsell by understanding customers need, also keeping in mind the lucrative marketing deals offered
  • Handling communication from Merchants to Customers.
  • Handling Bulk trigger SMS or Email to customers.
  • Collating reports from data on Excel using Basic macros
  • Handling quality team MIS using Visual Basic
  • Created macros related to the reports on call-handling and quality assessment
  • Made excel files with related formulas to get the required checks done in a time-bound manner

Senior Customer Support Executive

Intelenet Global Service: Barclays Payments Process (UK)
Mumbai
07.2015 - 11.2016
  • Dealing of critical live online payments
  • Reconciling the balances in the clients' live account with the linked accounts
  • Liaising with other teams (credits team, payments referral teams, RM) to resolve the funds & other issues
  • Updating the spreadsheet as per the day-beginning & the day-end reporting guidelines
  • Strictly following the timelines on various reports & escalation if need be
  • Checking the purpose of the transaction before releasing the payments to avoid frauds
  • Created macros related to the cut-off reports to check for any pending payments for the said value date
  • Made excel files with related formulas to get the required checks done in a time-bound manner

Education

Secondary School Certificate - SSC

Vinayagar English High School
Mumbai, India
04.2017 - 03.2018

Higher Secondary Certificate - BCOM

St. Xavier's Junior College
Mumbai, India
06.2008 - 03.2010

Bachelor of Computer Application - BCA

Karnataka State Open University
Mysore, India
06.2010 - 03.2014

Skills

    Reporting skills

Macro building

Teamwork and Collaboration

Problem-Solving

MS Office

Accomplishments

    Content Management Team Head

    MumbaiVotes▪ 202, Joy Apartments, 21st Road, Bandra (West), Mumbai- 400 050

    Responsibilities:

    ▪ Data Handling and Quality Assessment

    ▪ Assigning daily set of projects to content editors

    ▪ Overseeing work of Audio/Video content editors

    ▪ Project Dashboard Creation on Google Spreadsheet

    ▪ Tracking daily tasks and conducting debriefs

    Proctor

    ▪ Japanese Language Proficiency Test – June 2017

    ▪ BMS/BMM Entrance Exam, St. Xavier's College, Mumbai – 2015 -2017

Additional Information

  • Travelling
  • Playing Drums, Guitar & other acoustic musical instruments
  • Surfing the internet & self-learning new technologies

Timeline

Associate - MIS and Dashboard Reporting

Upgrad Education Private Limited
01.2022 - Current

Executive, Human Resources - Operations Team

Pepperfry Private Limited
02.2020 - 01.2022

Payments Executive

Pepperfry Private Limited
08.2019 - 01.2020

Customer Support Executive

Pepperfry Private Limited
10.2017 - 07.2019

Secondary School Certificate - SSC

Vinayagar English High School
04.2017 - 03.2018

Senior Customer Support Executive

Intelenet Global Service: Barclays Payments Process (UK)
07.2015 - 11.2016

Bachelor of Computer Application - BCA

Karnataka State Open University
06.2010 - 03.2014

Higher Secondary Certificate - BCOM

St. Xavier's Junior College
06.2008 - 03.2010
Roger ButhelloMIS - Associate