Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic
ROHAN GHAG

ROHAN GHAG

Global Payments
Mumbai

Summary

Well-qualified financial systems leader offering demonstrated skill and success in managing multi-currency Payment processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, reconciliation . Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

15
15
years of professional experience

Work History

Team Leader

J P Morgan chase & Co
11.2021 - Current
  • Managing multicurrency payment processing of incoming and outgoing instruction & accounting services for clients across the globe
  • Involved in payment operations across countries covering the entire spectrum of cash operations viz., fund transfer, clearing money desk, TLM (Irecs) Monitoring and reviewing the team along with investigating
  • Monitoring queues and managing the work force as per the requirement
  • Executing Swift payment (MT103, MT202, MT202.COV, etc.) of the client for 13 Branches
  • Managed nostro reconciliation and investigation of the breaks to clear outstanding
  • I have suggested many projects for decreasing the manual work load of team Resolving escalations raised from the clients as well as internal teams regarding payments and resolving the issues with priority and within the TAT
  • Executing Inward and Outward payments for London, Luxemburg, FFT & Singapore region
  • Ensuring the team is updated about the process changes and systems update in daily meetings
  • Identify the gap of failed transaction and re-effecting it.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Senior Analyst

Hexaware Technologies Ltd
10.2018 - 11.2021
  • Training lead in payment process migration phase to ensure effective transfer of knowledge from Citi process owners to Hexaware operations team
  • Executing SWIFT payments like MT103/202 Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained
  • Communicating with clients and financial institutions for non-receipt of funds Operation Lead in providing operational inputs to Robotics Process Automation team and Process Excellence team
  • Key point of contact for Citi process experts and Citi client service team for urgent bulk requirements, escalations and for BAU requirements
  • Managing team quality and performance standards by being quick to address any quality related issues
  • Providing conceptual and application-based training on payment investigations to new hires, as well as to on role employees in case a training gap is identified
  • Presenting Daily and monthly MIS to Hexaware and Citi management.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.

Senior Executive

TATA CONSULTANCY SERVICES LIMITED
04.2013 - 09.2018
  • Compliance checks (OFAC) for payment effected after receiving messages from Correspondent bank/Beneficiary bank via Swift, Fed & Telex
  • Processing and/or approving of Electronic Investigations Inquiries through SWIFT messages
  • Loading files for customer enquiries & Queries received via Swift, Fed & Telex: 1 Unable to apply the fund 2 Beneficiary claims non receipt of funds 3 Amending the original messages 4 Cancellation or Return of Funds 5 Change the value Date of the Funds
  • Processing online request for customers, Transfer of funds, Kick Out payments, stop payments and Mid Amend payments
  • Do Checker activity (QC) of the team members and report internal errors to the management
  • Sending out the MIS’s with details of volumes & Quality Dynamics (Daily, Weekly and Monthly)
  • Take proper Clarification on Standard Settlement Instructions from the Client through emails or Client Calls
  • Supporting back-office team by performing pre-processing checks like signature verification, account postings, etc.
  • Played an instrumental role in achieving regulatory compliance by coordinating audits, implementing corrective actions as needed, and maintaining up-to-date knowledge on regulations.

Finance Officer

WANHAI LINES INDIA PVT LTD
12.2010 - 03.2013
  • Preparing & analyzing outstanding report & follow up with sales for recovering the same
  • Reconciliation of Bank Statement, Stamp Duty, arrangements of fund transfer, monitoring Fixed Deposit & their interest
  • Overseas Fund transfer to subsidiary branch (global branch) & Invoices booking, Payment process, Reconciliation Maintaining the overseas bank statement for every month in PDF & Excel Format Information giving to treasury department for fund arrangement for payment
  • Handling of audit query during quarterly audit

Back-office Assistant

ROYAL BANK OF SCOTLAND N V
10.2009 - 12.2010
  • Coordinator for the RTGS (Real Time Gross System) & NEFT payment for the various clients via Inter Bank and Customers transfer modes and also Inputting RTGS outgoing as well as Incoming Transfers
  • Co-ordination with different banks for smooth flow of payments
  • Monitoring QPH for smooth flow of RTGS
  • Have tallied RTGS, NEFT suspense account
  • Online help given to the clients regarding credits or debits to their account Monitoring All Tax payment which received from branches Corporate as well As Private Clients in Omni flow Systems and also Handling Customers Queries

Education

Bachelors in Management Studies (BMS) -

Joshi Bedekar College of Commerce, University of MUMBAI
Thane, India
07.2009

Skills

    Transaction monitoring

    Payment Systems Knowledge

    Reconciliation Expertise

    Electronic Funds Transfer

    MS-Office

    Microsoft Excel

    Process Improvements

    Analytical Skills

    Team building

    Adaptability and Flexibility

Disclaimer

I hereby declare that the above information provided by me is true to the best of my knowledge and belief.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)

Timeline

Team Leader

J P Morgan chase & Co
11.2021 - Current

Senior Analyst

Hexaware Technologies Ltd
10.2018 - 11.2021

Senior Executive

TATA CONSULTANCY SERVICES LIMITED
04.2013 - 09.2018

Finance Officer

WANHAI LINES INDIA PVT LTD
12.2010 - 03.2013

Back-office Assistant

ROYAL BANK OF SCOTLAND N V
10.2009 - 12.2010

Bachelors in Management Studies (BMS) -

Joshi Bedekar College of Commerce, University of MUMBAI

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