Rohit Dhote
Nagpur,MH
Summary
A highly experienced Manager with 10 years of experience in the Automobile industry . Proven track record of successfully implementing operational strategies to increase customer and employee loyalty. Skilled in assessing performance reports and providing informal coaching and support to operations .
Overview
11
11
years of professional experience
Work History
Area Service Manager
Ola Electric
10.2023 - Current
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Handling the load of 180 Scooter per day with the total manpower of 70.
Service Manager
Satkar Toyota
10.2020 - 09.2023
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Handling 3 different location remotely
Body & Paint Manager
JD Toyota
10.2018 - 06.2020
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered measurable positive results within timeline resulting in positive feedback from clients.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Managed Body & Paint department operations for optimal performance and profitability.
- Implemented cost-saving measures without compromising quality or safety standards within the Body & Paint department.
Body & Paint Manager
Satkar Toyota
09.2017 - 09.2018
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Attended weekly meetings to discuss and optimize strategies.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Played an active role in hiring decisions resulting in a highly skilled workforce aligned with company goals.
- Optimized inventory management, reducing waste and ensuring availability of essential materials.
Body & Paint Advisor
Grace Toyota
10.2013 - 08.2017
- Enhanced customer satisfaction by providing expert Motor insurance claim advice .
- Monitored customer service operations to confirm compliance with quality standards.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Built and maintained relationships with Customers to provide ongoing support.
Education
HND In Marine Engineering (i.e. Mechanical Eng ) -
MCA London University
South Tyne Side 05.2014
HSSC -
PMBS Collage
Nagpur, MH06.2011
Skills
- Team Leadership
- Customer Relations
- Training and development
- Human Resources Management
- Relationship Building
- Inventory Management
- Coaching and Mentoring
- Recruitment
- Goal Setting
Timeline
Area Service Manager
Ola Electric
10.2023 - Current
Service Manager
Satkar Toyota
10.2020 - 09.2023
Body & Paint Manager
JD Toyota
10.2018 - 06.2020
Body & Paint Manager
Satkar Toyota
09.2017 - 09.2018
Body & Paint Advisor
Grace Toyota
10.2013 - 08.2017
HND In Marine Engineering (i.e. Mechanical Eng ) -
MCA London University
HSSC -
PMBS Collage
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