Rohit Ganguly
Business Process Lead
Kolkata
Summary
Business Process Lead at Tata Consultancy Services with expertise in O2C processes for a major Australian media client. Manages a team of 32 FTEs, ensuring efficient service delivery and implementing RPA and BVA initiatives to enhance operational quality. Over 11 years of experience in Cash Applications, Collections, Credit Management, and related areas within the media and manufacturing sector. Holds Green Belt Lean Six Sigma and Accounts Receivable certifications, complemented by a PGDM in Marketing and a Bachelor of Commerce in Finance and Marketing.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Process Lead
Tata Consultancy Services
11.2022 - Current
- Managed O2C operations for Australian media giant with a team of 32 FTEs. Oversaw customer master data and credit services to maintain accurate records. Directed cash application and account reconciliation to ensure financial accuracy. Led billing and collection processes to enhance cash flow efficiency.
Management Trainee
Genpact
02.2016 - 10.2022
- Overseeing cash applications, collections, credit management, customer master data, billing, and deductions processes across multiple entities utilizing various ERPs for diverse locations in US and Europe within manufacturing industry.
- Established and updated customer records within system. Processed changes to customer account information efficiently. Modified master data using unique identifiers for intercompany transactions.
- Raised invoices and credit memos based on inputs received. Resolved billing queries by coordinating with relevant departments. Facilitated communication between departments to address billing issues efficiently. Ensured accurate billing processes through meticulous attention to detail.
- Executed cash application processes by preparing batches and applying payments to customer invoices. Researched and resolved unmatched payments in collaboration with stakeholders. Streamlined payment application procedures to enhance accuracy and efficiency.
- Analyzed customer aging accounts to identify bad debt and uneconomical debtors. Prepared recommendations and supporting documentation for bad debt provision calculations.
- Developing training plan for off-site team to maximize knowledge transfer efficiency
- Managing SOP processes, mapping activities, analyzing tasks, capturing time and motion for individual tasks
- Optimized process flow and activities for Genpact collaboration with client to enhance execution efficiency
- Accountable for training, coaching, mentoring of resources aligned with mentioned processes
Education
Marketing, PGDM - undefined
Kolkata03.2015
B.Com (H) - undefined
Heramba Chandra College
Kolkata03.2013
Skills
Team collaboration
Certification
Accounts Receivable Certification, Kolkata July 2017 — July 2020 Done Accounts Receivable Certification from IOFM
Accomplishments
- 3 times Silver Award Winner (Genpact)
- 2 times Bronze Award Winner (Genpact)
- 3 time Star Performer Winner (TCS)
Timeline
Business Process Lead
Tata Consultancy Services
11.2022 - Current
Management Trainee
Genpact
02.2016 - 10.2022
Marketing, PGDM - undefined
B.Com (H) - undefined
Heramba Chandra College