Summary
Overview
Work History
Education
Skills
Communication Skills
Awards
Interests
Timeline
Hi, I’m

Rohith Nair

Mumbai
Rohith Nair

Summary

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience
1
Language

Work History

TATA Consultancy Services
Mumbai

Business Process Lead
11.2022 - Current

Job overview

  • Working for a Digital Freight Forwarding client (Ship4wrd)
  • Salesforce is the platform used to work here
  • All the communications with customers and vendors are made from Salesforce
  • All the details for customers (tracking details) is available in our online portal where digitally they can view and track
  • I personally is responsible for tracking the live shipments and to check what's going on in each shipments and make sure everything is flowing smooth
  • Handle customer escalations or concerns and resolve them in timely manner
  • Handling Air and Ocean (LCL,FCL) both on operational and customer service level
  • Managing a team of 8 team members shift wise, roistering them as per the forecast for the week and month
  • Engaging more with the team to understand the process and make things better for the team always
  • Managing Business knowledge, office management, finance, vendor management, policy deployment, delegating, planning, and strategic thinking
  • Prioritizing tasks, research, ethical decision-making, team decision-making, and consensus-building
  • Portraying Leadership Skills
  • Communication, organization, supervision, respect, influence, honesty, team support, logistics, delegation, and giving recognition to the team members.

Maersk Global Service Centre Pvt. Limited

Sr. Process Expert
05.2018 - 10.2022

Job overview

  • Work on SAP application for Smooth Export Process for greater visibility through SOP
  • Handling Filing activities for customer - AMS, ISF, ENS and CCAM for shipments to USA, EUR, CHINA
  • Handling FCL/LCL/Air shipments
  • Coordinate with overseas Carrier and Consignee regarding exports documents Lead, organize, and drive execution within the customer service team and logistics
  • Follow up with Shipper/Carrier/CHA for Cargo status, Freight rates, booking confirmation, Container Pick-up, timely Stuffing, Handover, and Documents of the shipment
  • Track, analyse, report on, and optimize customer service metrics
  • Monthly KPI call with Stake holders / Planning Training for New users /Leadership for handling team
  • Ensuring continuous interaction with the customer to address the concern so that it can be worked upon for enhancing the service levels Setting Process SOP By Co-coordinating with Agency
  • Along with all above handling a Team of 9 users to avoid escalation in process.

Swiss-Belhotel International
Al-Seef, Bahrain

F&B Associate
05.2015 - 03.2018

Job overview

  • Handling the restaurant with the fellow associates for a smooth operation
  • Handling room service orders simultaneously
  • Allocating the IRD orders to fellow associates so as to get delivered on time
  • Supporting the Banquet team by assisting them when and where needed
  • Checking Mini Bar of the checkout guest
  • Making some innovation in the buffet setup to make it appealing.

Manchester United Café Bar
Mumbai

Floor Leader
05.2015 - 03.2018

Job overview

  • Taking Orders from the guest, print the order and deliver the order to the guest
  • Allocate sections to the floor members so as to have a smooth operation
  • Sending Net Sale Reports to the Head Office every night after closing the shift
  • Assigning extra duties to floor members as per the management.

Education

ITM/IHM - Kharghar, Navi Mumbai, India

BSc. In Hospitality Management
04.2010 - 5 2013

University Overview

Skills

Team Building and Motivation

undefined

Communication Skills

Communication Skills
  • English
  • Hindi
  • Marathi
  • Malayalam

Awards

Awards
  • Maersk Global Services Pvt. Ltd, India: Champ of the Month/Star Award/NEA Award
  • Swiss Bel Hotel International, Bahrain: Certified for being a part of Award Winning Property
  • Manchester United Cafe, Mumbai, India: Best Employee, Best Peer, Good Performer
  • Vivanta by Taj, Mumbai, India: Completion of six months internship

Interests

Driving

Singing

Dancing

Timeline

Business Process Lead
TATA Consultancy Services
11.2022 - Current
Sr. Process Expert
Maersk Global Service Centre Pvt. Limited
05.2018 - 10.2022
F&B Associate
Swiss-Belhotel International
05.2015 - 03.2018
Floor Leader
Manchester United Café Bar
05.2015 - 03.2018
ITM/IHM - Kharghar, Navi Mumbai, India
BSc. In Hospitality Management
04.2010 - 5 2013

Similar Profiles

  • Vrunda Chindhade

    Vrunda ChindhadeVrunda Chindhade

    HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited

  • Sreya Basu

    Sreya BasuSreya Basu

    Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)

  • Arun V

    Arun VArun V

    Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services

  • Naimish Agnihotri

    Naimish AgnihotriNaimish Agnihotri

    Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services

  • Priti Sharma

    Priti SharmaPriti Sharma

    Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited

CREATE PROFILE
Rohith Nair