Rohit Kumbhar

Senior Associate

State Bank of India

Pune

10.2009 - Current

Spoke to customers in native language to increase loyalty and establish relationships.
Developed new sales opportunities through development and rollout of promotional plans.
Served as keyholder, overseeing business opening and closing operations.
Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Trained and supported new team members, maintaining culture of collaboration.
Defined work plans in alignment with stakeholder requirements.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Served as liaison, facilitating communication between management and associates.
Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Managed customer relations through communication and helpful interactions.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Identified customer needs and wants to enhance customer experiences and boost sales.
Created promotional materials to advertise products and services.
Maintained relationships with customers to maximize sales opportunities.
Trained and mentored junior staff on customer service strategies and techniques.
Utilized customer feedback to improve product offerings.
Generated sales reports and presentations for senior management.
Developed and implemented strategies to increase customer satisfaction and engagement.