ROHIT RAJ
Technical & Sales Engineer
Patna
Summary
Driven and ambitious professional with a strong desire for a challenging assignment and increased responsibility. Seeking an opportunity that fosters growth and career advancement, leveraging successful achievements to contribute to organizational success.
Overview
2025
2025
years of professional experience
2015
2015
years of post-secondary education
Work History
Senior Sales Engineer
Macro Cosmic Engineers Pvt. Ltd.
11.2024 - Current
- Collaborate with the engineering team to design and fabricate various electrical panels, including MCCB panels, distribution panels, LT and HT panels, meter panels, DG and fire panels, water pump panels, and transformer installations.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Implement quality control measures during the manufacturing process to ensure compliance with industry standards and customer specifications. Conduct regular inspections and testing of panels to guarantee performance and safety.
- Participate in project planning and execution, ensuring timely delivery of panels to meet customer deadlines. Collaborate with cross-functional teams to optimize production schedules and resource allocation.
- Maintain accurate records of production processes, inventory levels, and quality assurance reports. Prepare detailed documentation for project proposals and client communications.
- Provide technical support and guidance to clients regarding panel specifications, installation procedures, and maintenance practices. Assist in troubleshooting issues related to panel operation.
Senior Sales Representative
Mouser Electronics India Pvt Ltd.
8 2022 - 8 2024
- Helping customers with locating any product as per their requirement or any datasheets related questions
- Assisting with quote having target pricing and availability
- Entering PO or taking orders directly from customers via chat or call
- Helping customers with modifying their orders like- adding or cancelling line items, modify quantity, scheduled order or canceling an order
- Handling post order issues like- returning the order, damaged parts, incorrect product
- Contacting carrier due to any delay in shipment or not delivered
- Supporting customers from Americas, EMEA and APAC regions
- Sharing new updates with team, having team huddles together
- Creating tickets for any issues having with Mouser website
- Helping customers with correction or replacement order, order revision
- Supervisor- Warehouse
- Inventory & Vendor management
- Shipping & Operational management
- Identified customer needs by asking appropriate, open-ended questions
- Exceeded sales targets consistently by implementing effective sales strategies and techniques
- Increased customer satisfaction ratings by successfully resolving challenges
- Led training sessions for new team members to quickly onboard them into the sales process
- Implemented CRM systems to efficiently track client interactions and enhance customer service
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management
- Mentored junior sales representatives, improving overall team performance and productivity
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs
Senior Technical Advisor
Concentrix Services India Pvt. Ltd.
03.2017 - 08.2022
- Supporting L1 advisors of all regions to smooth the support process.
- Handling escalations, creating tickets and meeting SLA.
- Conducting daily stand-up meetings to coordinate efforts to meet client requirement.
- Providing support to customers having any issues with iPhone, iPad, Apple Watch, AirPods and basics of MacBook.
- Supported team mates for handling any indoor or outdoor events.
- Escalating unsolved issues directly to client for further resolution.
- Supporting customers having any iOS or macOS related issues.
- Assisted customers for any iCloud data loss.
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
Education
B.E. - CSE
Nitte Meenakshi Institute of Technology
Intermediate - undefined
Dr. R B Roy College
Matriculation - undefined
Kendriya Vidyalaya
Skills
Customer supportGood communication skillsSales AnalysisHelpful Positive attitudeGood team spiritHardworkingEnterprising
Software Knowledge
- MS-office
- Excel
- Internet
- Browser
- iOS
- Operating system
- macOS
Hobbies & Interests
- Participant in & Organizer of Various Cultural & other Events.
- Workshop organizer in collage.
- Watching Movies & TV Shows.
- Playing indoor games.
- Travelling and visiting new places.
- Bike Riding
- Cooking
Personal Information
- Date of Birth: 12/04/91
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge.
Timeline
Senior Sales Engineer
Macro Cosmic Engineers Pvt. Ltd.
11.2024 - Current
Senior Technical Advisor
Concentrix Services India Pvt. Ltd.
03.2017 - 08.2022
Intermediate - undefined
Dr. R B Roy College
Matriculation - undefined
Kendriya Vidyalaya
Senior Sales Representative
Mouser Electronics India Pvt Ltd.
8 2022 - 8 2024
B.E. - CSE
Nitte Meenakshi Institute of Technology
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