Rohith Bukka
Hydearbed
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in [Type] industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
CONNECT BUSINESS SOLUTIONS
Hyderabad
01.2022 - 09.2024
- Customer Service Excellence: Demonstrated ability to consistently provide exceptional service to customers, ensuring their needs are met efficiently and effectively
- Multitasking Proficiency: Skilled in managing multiple tasks simultaneously, maintaining high levels of accuracy and attention to detail under pressure.
- Query Resolution: Proven track record of swiftly and accurately addressing customer inquiries, complaints, and concerns, resulting in high levels of satisfaction and retention.
- Problem-Solving Abilities: Adept at identifying issues, analyzing root causes, and implementing effective solutions to ensure optimal customer experiences
- Attention to Compliance: Diligent in adhering to regulatory requirements and internal policies to uphold the integrity and security of banking operations while delivering superior service.
- Explaining Products and Services: Educating customers about the bank's products, services, features, and benefits to help them make informed decisions and maximize their banking experience.
- Increased customer satisfaction resolving issues
- Maintained excellent attendance records
Inside Sales Account Executive
Voxvalley Technologies
Hyderabad
01.2023 - 04.2023
- Lead Generation: Proactively identifying and generating new sales opportunities through outbound prospecting activities such as cold calling, emailing, and networking.
- Qualifying Leads: Assessing the needs and requirements of potential customers to determine their level of interest, budget, authority to purchase, and timeline for decision-making.
- Building Relationships: Establishing and nurturing relationships with prospects to build trust, credibility, and rapport over time, fostering long-term partnerships and repeat business
- Collaboration with Team: Collaborating with sales managers, marketing teams, and other internal stakeholders to align sales strategies, share insights, and optimize lead generation and conversion processes.
- Customer Service: Providing post-sales support, addressing customer inquiries, resolving issues, and ensuring a positive customer experience to foster customer satisfaction and loyalty
- Sales Pipeline Management: Managing and maintaining a robust sales pipeline by tracking leads, opportunities, and activities in a CRM (Customer Relationship Management) system, ensuring timely follow-up and accurate forecasting.
- Achieving Monthly Targets: Consistently meeting or exceeding predefined sales targets, quotas, or Key Performance Indicators (KPIs) set by the organization for revenue generation, new customer acquisition, or other metrics.
Retail Associate
Cars24
Hyderabad
06.2023 - Current
- Customer Assistance: Providing excellent customer service by greeting customers, offering assistance, and addressing their inquiries, needs, and concerns in a friendly and helpful manner.
- Platform Management: Overseeing the day-to-day operations of the auction platform, ensuring its smooth functioning, usability, and performance.
- Negotiation Skills: Employing effective negotiation techniques when addressing customer inquiries, resolving complaints, or discussing pricing and discounts to reach mutually beneficial agreements and ensure customer satisfaction.
- Team Collaboration: Collaborating with colleagues and supervisors to achieve common goals and contribute to a cohesive and supportive work environment.
- Problem Resolution: Resolving customer complaints, concerns, or issues promptly and professionally, finding satisfactory solutions to ensure customer satisfaction and maintain a positive reputation for the store.
- Pipeline Management: Managing a sales pipeline by tracking and organizing leads, opportunities, and sales activities in a CRM (Customer Relationship Management) system to ensure timely follow-up and accurate forecasting.
- Document Verification: Ensuring the authenticity and accuracy of documents presented by customers
Education
High School Diploma -
S.R DIGI SCHOOL
Hydearbed02-2020
High School Diploma -
Sri Gayatri Junior College
Hyderabad04-2018
Associate of Science - Bsc Agriculture
Medicaps University
Indore04-2021
Skills
- Relationship Building
- Product Knowledge
- Positive and professional
- Teamwork
- Patience and Empathy
- Multi-tasking Abilities
- Time Management Skills
- Communication Skills
- Self-Motivation
- Problem-solving Skills
Personal Details
- Languages Known : Telugu, English,Hindi
- Date of Birth : 19th Dec,2002
- Marital Status : Single
- Nationality : Indian
- Address : Bhagya Lakshmi Colony Jeedimetla
Hyderabad, Telangana 500055
DECLARATION
- I hereby declare that information given above is correct and true.
Timeline
Retail Associate
Cars24
06.2023 - Current
Inside Sales Account Executive
Voxvalley Technologies
01.2023 - 04.2023
Customer Care Executive
CONNECT BUSINESS SOLUTIONS
01.2022 - 09.2024
High School Diploma -
S.R DIGI SCHOOL
High School Diploma -
Sri Gayatri Junior College
Associate of Science - Bsc Agriculture
Medicaps University
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