PowerCenter
Rohith L H
Software Engineer
Bengaluru,Karnataka
Summary
Certified Technical Support Engineer with a strong background in troubleshooting and resolving complex technical issues. Skilled in programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems, improving team performance. Able to communicate complex concepts effectively to enhance user understanding.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Informatica
Bengaluru
09.2021 - Current
- Configured, maintained, and monitored computer systems for optimal performance.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Resolved complex technical problems through root cause analysis techniques.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Collaborated with developers to resolve recurrent faults.
- Analyzed source system data models and designed target database schemas for ETL implementation.
- Troubleshooted issues related to data integrity, performance or functionality during ETL process.
- Provided production support for all ETL related issues involving Informatica PowerCenter.
Education
Bachelor of Engineering - Computer Science And Programming
City Engineering College
Bengaluru08-2020
Skills
- MySql
- Technical Troubleshooting
- Issue Research
- Performance Optimization
- RESTful APIs
- System diagnostics
Software
Mysql
Microsoft 360
Timeline
Technical Support Engineer
Informatica
09.2021 - Current
Bachelor of Engineering - Computer Science And Programming
City Engineering College
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursSimilar Profiles
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