Hi, I’m
ROHIT KUMAR MALLICK
KOLKATA,INDIA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
Work History
AMAZON DEVELOPMENT CENTER INDIA LTDBENGALORE, INDIA
Catalog Associate
11.2022 - Current
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Excellent working knowledge of Mapping Tools
- Knowledge of system monitoring and log analysis tools.
- Hand on Experience with Windows XP, Win 7, 10 OS.
• Basics of MySql queries.
• Excellent Management Skills.
Teleperformance Global Service LtdKolkata, india
Customer Service Associate
05.2022 - 10.2022
Job overview
- Provide end user support and troubleshoot identity/access issues.
- Manage production system performance monitoring and reporting.
- Management of Client & Internal Reports.
- Write basic SQL queries to pull data from the database and provide to customers for their queries.
- Perform L1 Support services on a 24x7x365 basis. Email Based Alert Monitoring -
Initial response & triage of alerts using SOP. - Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
BCPLKolkata, INDIA
Management Trainee
01.2021 - 01.2022
Job overview
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
GCETTBBERHAMPORE
B TECH from Mechanical Engineering
07.2014 - 07.2018
TANTIA HIGH SCHOOLKOLKATA
High School Diploma
06.2011 - 06.2013
Skills
Process evaluation and enhancement
Hobbies
- Reading Financial Related Books
- Singing
- Playing Cricket
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked under pressure to resolves the issues and improve the quality.
- Worked as the shift lead and handle the entire team of 12 members. Trained the new joinees in the company.
Timeline
Catalog Associate
AMAZON DEVELOPMENT CENTER INDIA LTD
11.2022 - Current
Customer Service Associate
Teleperformance Global Service Ltd
05.2022 - 10.2022
Management Trainee
BCPL
01.2021 - 01.2022
GCETTB
B TECH from Mechanical Engineering
07.2014 - 07.2018
TANTIA HIGH SCHOOL
High School Diploma
06.2011 - 06.2013