Hi, I’m
ROHIT KUMAR MALLICK
KOLKATA,INDIA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
Work History
AMAZON DEVELOPMENT CENTER INDIA LTDBENGALORE, INDIA
Catalog Associate
11.2022 - Current
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Excellent working knowledge of Mapping Tools
- Knowledge of system monitoring and log analysis tools.
- Hand on Experience with Windows XP, Win 7, 10 OS.
• Basics of MySql queries.
• Excellent Management Skills.
Teleperformance Global Service LtdKolkata, india
Customer Service Associate
05.2022 - 10.2022
Job overview
- Provide end user support and troubleshoot identity/access issues.
- Manage production system performance monitoring and reporting.
- Management of Client & Internal Reports.
- Write basic SQL queries to pull data from the database and provide to customers for their queries.
- Perform L1 Support services on a 24x7x365 basis. Email Based Alert Monitoring -
Initial response & triage of alerts using SOP. - Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
BCPLKolkata, INDIA
Management Trainee
01.2021 - 01.2022
Job overview
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
GCETTBBERHAMPORE
B TECH from Mechanical Engineering
07.2014 - 07.2018
TANTIA HIGH SCHOOLKOLKATA
High School Diploma
06.2011 - 06.2013
Skills
Process evaluation and enhancement
Process implementation
Auditing processes and procedures
Responsible for monitoring pricing parameters and involve audit operation
Proficient in MS Excel and other MS Office tools
Experience/ Knowledge of SQL and Macros
Working experience in online retail operations
Data storage methods knowledge
Hobbies
- Reading Financial Related Books
- Singing
- Playing Cricket
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked under pressure to resolves the issues and improve the quality.
- Worked as the shift lead and handle the entire team of 12 members. Trained the new joinees in the company.
Timeline
Catalog Associate
AMAZON DEVELOPMENT CENTER INDIA LTD
11.2022 - Current
Customer Service Associate
Teleperformance Global Service Ltd
05.2022 - 10.2022
Management Trainee
BCPL
01.2021 - 01.2022
GCETTB
B TECH from Mechanical Engineering
07.2014 - 07.2018
TANTIA HIGH SCHOOL
High School Diploma
06.2011 - 06.2013