Summary
Overview
Work History
Education
Skills
Hobbies
Accomplishments
Timeline
Hi, I’m

ROHIT KUMAR MALLICK

KOLKATA,INDIA
ROHIT KUMAR MALLICK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
years of professional experience

Work History

AMAZON DEVELOPMENT CENTER INDIA LTD
BENGALORE, INDIA

Catalog Associate
11.2022 - Current

Job overview

  • Carried out day-to-day duties accurately and efficiently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Excellent working knowledge of Mapping Tools
  • Knowledge of system monitoring and log analysis tools.
  • Hand on Experience with Windows XP, Win 7, 10 OS.
    • Basics of MySql queries.
    • Excellent Management Skills.

Teleperformance Global Service Ltd
Kolkata, india

Customer Service Associate
05.2022 - 10.2022

Job overview

  • Provide end user support and troubleshoot identity/access issues.
  • Manage production system performance monitoring and reporting.
  • Management of Client & Internal Reports.
  • Write basic SQL queries to pull data from the database and provide to customers for their queries.
  • Perform L1 Support services on a 24x7x365 basis. Email Based Alert Monitoring -
    Initial response & triage of alerts using SOP.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.

BCPL
Kolkata, INDIA

Management Trainee
01.2021 - 01.2022

Job overview

  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

GCETTB
BERHAMPORE

B TECH from Mechanical Engineering
07.2014 - 07.2018

TANTIA HIGH SCHOOL
KOLKATA

High School Diploma
06.2011 - 06.2013

Skills

    Process evaluation and enhancement

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Hobbies

  • Reading Financial Related Books
  • Singing
  • Playing Cricket

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked under pressure to resolves the issues and improve the quality.
  • Worked as the shift lead and handle the entire team of 12 members. Trained the new joinees in the company.

Timeline

Catalog Associate

AMAZON DEVELOPMENT CENTER INDIA LTD
11.2022 - Current

Customer Service Associate

Teleperformance Global Service Ltd
05.2022 - 10.2022

Management Trainee

BCPL
01.2021 - 01.2022

GCETTB

B TECH from Mechanical Engineering
07.2014 - 07.2018

TANTIA HIGH SCHOOL

High School Diploma
06.2011 - 06.2013
ROHIT KUMAR MALLICK