ROMA PANCHAL
Pune
Summary
People Oriented Leader at Cotiviti Healthcare with a Six Sigma Green Belt certification, recognized for implementing process improvements that achieved 100% team quality. Expertise in cross-department collaboration and coaching enhances workflow management while fostering team development. Proven track record of delivering impactful results through strategic guidance and operational excellence. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader
Cotiviti Healthcare
Pune
11.2018 - Current
- Provided essential training to new team members for successful onboarding.
- Driving and implementation of Process Initiatives Ideas
- Tenured members reviewed fundamental concepts ensuring HIPAA and PHI regulations are followed
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Enhanced ability to deliver effective presentations.
- Enhanced quality metrics.
Business Intelligence for Quality Assurance Process
Vodafone Shared Services
04.2016 - 10.2018
- Executed quality checks on evaluated complaints, providing team feedback for enhancement.
- Conducted thorough research and analysis of customer complaints.
- Performed root cause analysis to identify underlying issues.
- Oversaw diverse data from multiple origins.
- Created PowerPoint presentations for senior directors.
Research Specialist
Homeward (A.K.A – Ocwen residential)
Pune
07.2010 - 11.2015
- Ensuring that proper resolution to customer queries pertaining to their mortgage loans has been provided
- Proof reading letters to ensure that the correspondences are sent in sync with business etiquettes
3 Global Services (now known as Tech Mahindra)
05.2008 - 06.2010
- Worked for a Retentions Process (sales), where the job responsibility was to ensure that the customer is retained on the business at the same time cross sell products
Education
B.Com -
PUNE UNIVERSITY
Pune01.2007
H.S.C -
Jai HIND HIGH SCHOOL
PUNE, Pimpri01.2004
S.S.C -
Jai HIND HIGH SCHOOL
PUNE, Pimpri01.2002
Skills
- Six Sigma Green Belt Certified
- Process improvement
- Team building
- Workflow management
- Root cause analysis
- Cross-department collaboration
- Quality assurance
- Certified in Teaching English as a Foreign Language
Hobbies and Interests
- Reading books
- Cooking
Personal Information
- Place of Birth: Maharashtra
- Date of Birth: 05/22/86
- Marital Status: Married
Certification
- SIX Sigma Green belt from TUVSUD
- TEFL Certified
Timeline
Team Leader
Cotiviti Healthcare
11.2018 - Current
Business Intelligence for Quality Assurance Process
Vodafone Shared Services
04.2016 - 10.2018
Research Specialist
Homeward (A.K.A – Ocwen residential)
07.2010 - 11.2015
3 Global Services (now known as Tech Mahindra)
05.2008 - 06.2010
B.Com -
PUNE UNIVERSITY
H.S.C -
Jai HIND HIGH SCHOOL
S.S.C -
Jai HIND HIGH SCHOOL
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