Romil Thakor
Vadodara
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Freelance - Customer Success Manager
01.2023 - Current
- AWS Cloud Basics, knowledge of regions, subnets, VPC
- Working knowledge of Agile - Scrum Methodologies.
- Effectively worked with Scrum team and Product Owner.
- Reviewing Backlogs / the progress of scrum team after every sprints.
- Understanding the requirement from client.
- Demonstrated / Presented solution to client.
- Acted as SPOC for clients and provided technical support.
- Prepared business documents like User Manual for clients
Customer Success Manager
Deepak Cybit Pvt Ltd
Vadodara
06.2022 - 08.2022
- Worked at Deepak Cybit Pvt Ltd
- Handled multiple projects / clients.
- Understanding the requirement from client.
- Demonstrated / Presented solution to client.
- Acted as SPOC for clients and provided technical support.
- Prepared business documents like User Manual for clients
Freelancer Project Manager / Web Developer / Digital Marketing / Technical Trainer
Unic Software Services
Vadodara
12.2020 - 06.2022
- Solution Design and developed website for Dsouza data labs PVT LTD.
- Presented demo to clients.
- Designed digital content for IIHT Computer education,His Vineyard Ministries facebook page
- Running Ad campaign on Social media like Facebook, Instagram.
- Maintaining and promoting IIHT Facebook page by creating content, posts and ads.
- Experience in creating Websites using HTML, CSS, Javascript.
- Excellent negotiation skills.
- Conducted trainings on various tools like Dynatrace, Automation Anywhere and UIpath.
SRTechnical Support Consultant
Allscripts
Vadodara
01.2019 - 06.2019
- Worked as Proactive Performance Operations engineer at Allscripts, Vadodara.
- Experience in Healthcare IT domain.
- Analysis and gathering requirements from customer
- Monitoring and Troubleshoot the Infrastructure, database and Apps performance related issues with AppDynamics APM tool.
- Identified slow response time between two nodes.
- Created Incident ticket on ServiceNow portal for each issue and assigned them to respective team.
- Clientele: Robert Wood Johnson Hospital, Presbyterian Hospital
Process Lead
Capgemini
Bangalore
10.2017 - 03.2018
- Having experience and exposure in BFSI sector
- Good understanding of GST Reconciliation process, Invoice processing, Back Office Automation.
- Analysis and gathering requirements from customer.
- Prepared business Documents like PDDs and SDDs.
- Automated AP, AR and GL processes using Automation Anywhere on SAP platform.
- Understanding and analysing financial business process to be automated from customer.
- Good understanding of finance processes such as P2P, O2C.Automated Accounts Receivable process for various regions EMEA , LATAM , APAC.
- Interacting with customers to gather requirements for projects / processes.
- Prepared PDD – As Is (Process Design Document ) and SDD – To Be (Solution Design Document)Designed solutions as per SDD.
- End -to-end solution design for the same
- Used the best practices to code the script.
RPA Consultant
Automation Anywhere
Vadodara
07.2015 - 09.2017
- Imparted product training.
- Prepared walkthroughs on different components like TaskBot, Metabot
- Delivered training online and Instructor Led training.
- RPA Developer Interacting with customers to gather requirements for projects / processes
- Prepared requirement document for the process.
- Developed end-to-end solution for the same.
- Used the best practices to code the script.
- Mentoring Automation Engineers during whole SDLC.
- Technical Support Engineer: Configured File server using FTP with Automation Anywhere Client.
- Provided Technical support on Production environment.
- Troubleshooting Windows 2012 Control Room server issues proactively.
- Installation of web based Control Room server and Client
- Worked on Different products of Automation like Testing Anywhere ,Automation Anywhere 9.x ( Desktop Control Room ), Automation Anywhere 10.x ( Web Control Room ).
- Clientele: Syngenta, Honeywell, Whirlpool, Ascension Health etc.
Software Engineer
Ionidea Pvt Ltd
Bangalore
03.2014 - 09.2014
- Worked as Pre sales and support role.
- Installed Dynatrace 5.6 Lufthansa client for IBS Software Pvt Ltd .
- Instrumented manually the WebLogic start-up script and agent was up and running.
- Tracking the SOAP over JMS request to identify corresponding flight number.
- Done CPU Sampling , Thread Dump and Heap Dump Analysis
- Co-ordinate with testing and development team as and when required.
- Prepared a detailed recommendation report to solve the performance bottlenecks
- Solution Design for end to end implementation.
- Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Teaching Assistant
Sardar Vallabhbhai National Institute of Technology
Surat
07.2012 - 06.2013
- Teaching experience in C,C++, Java Operating System and other Computer Science related concepts
- Presented Seminars to different workshops.
- Handled Microprocessor Labs and assignment
- Organized Cultural fest and Technical Webinars.
Software Engineer
Energos Technologies Pvt Ltd
Gujarat
07.2011 - 05.2012
- Designed ROI Investment Plan Concept.
- Written ROIReport.jsp.
- Developed Detail Screen and Overview Screen with the help of Application Tool.BACnet.
- Worked on EOS Application’s Framework.
- Created table in Backend and added required BACnet fields in table Added Properties to DeviceDetailBean.ASP.Net file.
- Written Result Set to fetch data from Backend
- BACnet Driver to read and write AI, AO, DI, DO objects.
Lecturer
East Point College of Engineering
Bangalore
01.2010 - 07.2011
- Technical training and teaching experience’s++, Java Operating System and other Computer Science related concepts
- Presented Seminars to different workshops.
- Project guide to ISRO Bangalore Project.
- Teaching experience in C, C++, Java Operating System and other Computer Science related concepts
- Presented Seminars to different workshops.
Lecturer
Cambridge Institute of Technology
Bangalore
02.2009 - 12.2010
- Conducted labs for C,C++, Microprocessor, Networking.
Education
Bachelor of Engg. Information Science -
EAST POINT COLLEGE OF ENGG TECHNOLOGY
Skills
- Pre-sales
- Business Analysis
- Requirement gathering
- Leadership & Interpersonal skills
- Scrum Master - Agile
- Sound Communication skills
- AWS
- HTML, CSS,JS
Certification
Automation Anywhere Certified professional
Disclaimer
The above information is true to the best of my knowledge.
Timeline
Freelance - Customer Success Manager
01.2023 - Current
Customer Success Manager
Deepak Cybit Pvt Ltd
06.2022 - 08.2022
Freelancer Project Manager / Web Developer / Digital Marketing / Technical Trainer
Unic Software Services
12.2020 - 06.2022
SRTechnical Support Consultant
Allscripts
01.2019 - 06.2019
Process Lead
Capgemini
10.2017 - 03.2018
RPA Consultant
Automation Anywhere
07.2015 - 09.2017
Software Engineer
Ionidea Pvt Ltd
03.2014 - 09.2014
Teaching Assistant
Sardar Vallabhbhai National Institute of Technology
07.2012 - 06.2013
Software Engineer
Energos Technologies Pvt Ltd
07.2011 - 05.2012
Lecturer
East Point College of Engineering
01.2010 - 07.2011
Lecturer
Cambridge Institute of Technology
02.2009 - 12.2010
Bachelor of Engg. Information Science -
EAST POINT COLLEGE OF ENGG TECHNOLOGY
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