Roveda
Bengaluru
Summary
Dynamic professional with a proven track record at Bren Corporation, excelling in partner relationship management and lead nurturing. Adept at optimizing sales processes and enhancing client satisfaction through effective communication and cross-functional coordination. Skilled in Microsoft Office Suite, I consistently drive results and foster strong partnerships to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
CRM Customer support executive
Bren Corporation
05.2024 - Current
- Managed relationships with channel partners and internal sales teams to enhance collaboration and drive results.
- Developed and maintained strong partnerships to increase sales and market reach.
- Generated and nurtured leads through channel partners and converted opportunities into successful sales
- Collaborated with channel partners to facilitate successful sales closures
- Conducted regular meetings and follow-ups with partners to achieve sales targets.
- Coordinated with internal sales, CRM, and project teams for effective lead management and successful sales closures.
- Assisted channel partners by providing product information, pricing details, and tailored sales strategies to support their efforts.
- Resolved partner concerns and ensured smooth communication between partners and internal.
Guest Relationship Manager
Olive Beach Restaurant
Bengaluru
05.2022 - 04.2024
- Supported guest relations and resolved diner concerns for Olive Beach Restaurant.
- Resolved service complaints and communicated guest feedback to management for improved guest satisfaction.
- Assisted with reservations, special requests, and private dining coordination with front-of-house staff.
- Coordinated with hosts, servers, and kitchen staff to ensure seamless service delivery.
- Arranged events and curated dining experiences to enhance guest engagement at Olive Beach Restaurant.
- Managed daily operations, including scheduling appointments, coordinating meetings, and preparing agendas.
- Held regular client meetings to review progress, discuss growth opportunities, and address concerns.
- Maintained accurate records of client interactions in the company CRM system.
Client Experience Coordinator
Kosmoderma Skin & Hair Clinic
04.2019 - 04.2021
- Coordinated with doctors and clinic staff to streamline patient flow and reduce waiting times.
- Assisted patients with treatment information, billing coordination, and service inquiries, enhancing patient satisfaction and engagement.
- Maintained a welcoming and professional environment for patients, fostering trust and a positive client experience.
- Managed daily patient appointments and consultation scheduling, ensuring smooth coordination between clients and medical professionals.
- Maintained organized patient records and handled administrative processes for front desk operations.
Public Relations Executive
Synergy Public Relations
09.2015 - 02.2019
- Executed PR campaigns, coordinated media outreach, and managed client communications for multiple brand accounts.
- Built and maintained relationships with media representatives, journalists, and stakeholders to support publicity initiatives.
- Drafted and distributed press releases, enhancing campaign outreach through targeted media communications.
- Assisted in organizing media events, brand launches, and promotional activities.
- Coordinated with internal teams to facilitate seamless campaign execution and effective client communication.
Guest Services Associate
High Gates Hotel
08.2013 - 08.2015
- Managed front desk responsibilities including guest check-in, check-out, reservations, and concierge support.
- Assisted guests with service requests and travel-related inquiries, enhancing overall hospitality experience.
- Resolved guest concerns and service issues promptly, contributing to consistently positive guest experiences.
- Coordinated with housekeeping and service teams to ensure timely room readiness and uphold guest service standards.
- Maintained guest records, billing procedures, and reservation systems.
Education
Bachelor of Applied Economics -
Indian Virtual University For Peace And Education
Bomanahalli, Bangalore01-2017
B. Com - Commerce
Niswan Girls High School
Bangalore10-2026
Skills
- Partner relationship management
- Client management
- Lead nurturing techniques
- Sales process optimization
- Customer service management
- Service recovery
- Cross-functional coordination
- Appointment and reservation management
- Client records management
- Performance metrics analysis
- Microsoft Office Suite
- Google Workspace proficiency
- Email and calendar management
SKILLS
Language Proficiency: English, Hindi, Kannada, Tamil, Urdu
Accomplishments
- 10+ years of client-facing experience across hospitality, healthcare, public relations, and real estate sectors, consistently delivering high-quality customer experiences.
- Managed high-volume client and guest interactions while ensuring smooth coordination between service teams, operations, and management.
- Recognized for building strong client relationships and repeat customer engagement through attentive service and personalized communication.
- Experienced in handling front office operations, appointments, reservations, and client coordination, ensuring seamless daily business operations.
- Proven ability to resolve service concerns and maintain customer satisfaction in fast-paced, high-interaction environments.
Timeline
CRM Customer support executive
Bren Corporation
05.2024 - Current
Guest Relationship Manager
Olive Beach Restaurant
05.2022 - 04.2024
Client Experience Coordinator
Kosmoderma Skin & Hair Clinic
04.2019 - 04.2021
Public Relations Executive
Synergy Public Relations
09.2015 - 02.2019
Guest Services Associate
High Gates Hotel
08.2013 - 08.2015
Bachelor of Applied Economics -
Indian Virtual University For Peace And Education
B. Com - Commerce
Niswan Girls High School