Roy Mascarenhas
Mumbai
Summary
To get a challenging opportunity in a growing organization, where I can utilize my ideas and experience to make the organization more effective and growing, and to enhance and excel my knowledge. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Process Associate executive 2
FIS - Tele Performance - Sutherland
Mumbai
03.2020 - Current
- Company Overview: US - Canadian Card Holder Services (Gift Cards issued from Banks, Credit Unions, Health care or Companies) Australian Travel Cards Issued for Seniors.
- I was responsible to help the customers with all the issues like card balances, transactions, declined transactions, block cards, re-issue cards, Personal details updates and transfer to the dispute team for disputes, as per the company guidelines.
Stockyard Supervisor
SGB Quebeisi
Dubai
03.2008 - 10.2010
- Company Overview: Part of Harsco Infrastructure
- I was responsible for the daily yard activities like: supervising the loading and off -loading of materials, to different client from various sites as per the approved ODF (order detail form) and the approved Work Orders, also coordinating with site engineers and to make sure that the materials delivered to them on time as required. Arranging the transportations and making sure all the materials are fit for use and have been tagged, making proper documentation and getting the confirmation upon the receipt of the materials and sent the copy to the customer service dept., making the monthly reports, like the maintenance, transportation & attendance reports, Updating the main system which is connected to the accounts (ERP - CITRIX - SYROS) for easy Invoicing to the customers. Conducting monthly tool box talks for different activities in the yard, and making sure that the yard is free from any fire risks, conducting fire drill every 6 months as scheduled. Ensuring that yard personnel are well trained and is well aware if the risks hazards during work. Ensuring all the returned materials from site are checked, separated, tagged and stored in their respective areas. Ensuring that at all times P.P.E.(Personal Protection Equipment) is worn and followed. Conducting stock inventory on a monthly basis, do the verification and report to the Logistics manager.
- Part of Harsco Infrastructure
Technical Warehouse storekeeper
PEPSI - Bugshan
Jeddah
06.1998 - 02.2008
- Company Overview: Saudi Arabia
- I was responsible for keeping all stocks of spares parts required by the field and workshop technicians in the main branch as well as in the 6 branches over the kingdom which includes Re-order level, make and send inquires, make purchase orders, G.R notes & proper issuance of parts as requested in a correct manner with proper documents and approved signatures. Minimizing the cost and losses and by suggesting the best level of inventory. Reporting which includes monthly reports of the stock, cost reports of parts issued, closing and opening stock for the month, damage and obsolete items. Assurance of all packaging and arranging the ways of delivering spare parts by road transportation for the department to 6 branches in the kingdom.
- Saudi Arabia
storekeeper Assistant
Auto W/Shop
01.1997 - 05.1998
- Helped the storekeeper in setting up proper warehouse.
- Have helped in increasing the efficiency of issuing spare parts by suggesting new technique and method of entering and keeping data in the computer.
Education
ITI - Mumbai, India
Compuware- Computer Applications
Mumbai, India01.1996
Basics in Windows & Microsoft office - Mumbai, India
D'Mello Computer Academy
Mumbai, India01.1996
Senior Secondary School Certificate (NOS) XII standard - CBSE syllabus
National Open School (Delhi Board)
01.1995
Secondary School Certificate (NOS) X standard - CBSE syllabus
National Open School (Delhi Board)
01.1992
Auto mechanic - Kurla, Mumbai, India
Don Bosco Tech (st. Joseph's Industrial Training Institute)
Kurla, Mumbai, India01.1992
Skills
- Network troubleshooting
- Customer relationship management
- Payment processing
- Technical documentation
- Remote monitoring
- Process improvement
- Incident management
- Business ethics
- Reliability
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
Languages
- English, Can read, write & speak.
- Hindi, Can read, write & speak.
- Marathi, Can read, write & speak.
- Arabic, Spoken.
Training
- Forklift operation, Sipco (Pepsi), 4 years
- Baan computer program for stores, Purchases, goods receipts, and issuances.
Contact
+91 8999715207, +91 9022786009, roymascarenhas4@gmail.com, roy.mascarenhas79@gmail.com
Personal Information
- Passport Number: Z3261798
- Passport Expiry Date: 12/31/25
- Date of Birth: 04/15/75
- Nationality: Indian
- Religion: Roman Catholic
Timeline
Process Associate executive 2
FIS - Tele Performance - Sutherland
03.2020 - Current
Stockyard Supervisor
SGB Quebeisi
03.2008 - 10.2010
Technical Warehouse storekeeper
PEPSI - Bugshan
06.1998 - 02.2008
storekeeper Assistant
Auto W/Shop
01.1997 - 05.1998
ITI - Mumbai, India
Compuware- Computer Applications
Basics in Windows & Microsoft office - Mumbai, India
D'Mello Computer Academy
Senior Secondary School Certificate (NOS) XII standard - CBSE syllabus
National Open School (Delhi Board)
Secondary School Certificate (NOS) X standard - CBSE syllabus
National Open School (Delhi Board)
Auto mechanic - Kurla, Mumbai, India
Don Bosco Tech (st. Joseph's Industrial Training Institute)
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