Ruchi Chawla
Branch Manager
Noida
Summary
Profile Summary Result oriented professional with over 15 years of rich,qualitative & versatile experience Branch Banking Operations, Sales & Marketing , Client Relationship Management and Team management. Currently associated with Kotak Mahindra Bank Ltd as Branch Manager, managing CASA - TD Book Size of 400 Cr.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager
Kotak Mahindra Bank Ltd
07.2023 - Current
- An achievement-driven professional, targeting Managerial/Senior Managerial level assignments in Banking Operations and Financial Management with an organization of high repute
- Ensured that the financial targets are achieved in terms of the Balance sheet growth, wealth revenues and Asset Business
- Supervision of entire Branch Banking operations including retail branch banking operations team,Cash & non cash daily transactions
- Examined customer loan applications for loan approvals and denials.
- Implemented service improvements to enhance sales cycle.
- Skilled in maintaining key relations , acquiring new relationships.
- Efficient in planning & achieving gross profit objectives. Highly organized and hardworking professional.
- Keen customer centric approach with skills in addressing client priorities , resolving escalation within TAT, thereby attaining high business & compliance score.
- Specialize in streamlining banking operations through efficient management and multi -tasking ability. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.
- Effective communicator with excellent relationship building, interpersonal skills with strong analytical, problem-solving & organizational capabilities with an eye for detail.
Branch Manager
YES BANK LTD
11.2020 - 06.2023
- Lajpat Nagar Branch managing CASA - TD Book Size of 150 Cr, Key Deliverables
- Ensured that the financial targets are achieved in terms of the Balance sheet growth, wealth revenues and Asset Business
- Supervision of entire Branch Banking operations including retail branch banking operations team,Cash & non cash daily transactions
- Responsible for Branch Audit,Service Quality and 5s
- Responsibility of proper functioning of the ATM
- Cash verification of ATM
- Responsible for the customer satisfaction
- Second in command for the Branch
- Adherence to KYC Norms, compliance ,AML
- Ensuring the laid down of and implementation of Auditory guidelines
- Increasing customer engagement with regular activities and various product offerings
- Increasing branch’s revenue by maximizing Deepening and cross sales to NTB & existing customers
- Implementation of the branch banking Processes some of them are as follows:-
- Implementation of locker process-Allotment,surrender,operation,breakopen,non operative locker handling etc
- Processing,Issuance,Amendments ,enhancements of overdraft against FDs and secured bank Guarantee against margins
- KYC/AML alerts monitoring,High Value transactions monitoring
- Branch morning and Eod reports
- Motivating team and organizing events for team building exercise
- Identify training needs of the branch staff and organizing it for them
- Monitoring & resolving customer complaints through Customer relationship
- Management(CRM) tool
- Performance appraisal of branch staff and their annual feedback report
- Responsible for Internal & External RBI audit
- Leads management and review of leads generated by the Branch staffs
- Reviewing of various operations processes like – Large Transactions (LTR) calling and
- Welcome calling for newly opened accounts
- Checker for the deliverables (cheque book, debit card and debit pin, welcome kits etc.) held with the branch.
Branch Operations Head
Yes Bank Ltd
07.2015 - 10.2020
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Backup Branch Manager (Manager)
HDFC BANK LTD
11.2009 - 06.2015
Teller Authorizer
HDFC Bank Ltd
12.2007 - 10.2009
Education
Bachelor of Science - General
Delhi University
New, Delhi 04.2001 - 04.2003
Computer Science
NIIT
New Delhi 04.2001 -
78%
DSSCE CBSE
New Delhi04.2000
67%
DSSE CBSE
New Delhi04.1998
Skills
FINWARE ,FINACLE,FLEXCUBE
Timeline
Branch Manager
Kotak Mahindra Bank Ltd
07.2023 - Current
Branch Manager
YES BANK LTD
11.2020 - 06.2023
Branch Operations Head
Yes Bank Ltd
07.2015 - 10.2020
Backup Branch Manager (Manager)
HDFC BANK LTD
11.2009 - 06.2015
Teller Authorizer
HDFC Bank Ltd
12.2007 - 10.2009
Bachelor of Science - General
Delhi University
04.2001 - 04.2003
Computer Science
NIIT
04.2001 -
78%
DSSCE CBSE
67%
DSSE CBSE
Similar Profiles
Sveta KakerlaSveta Kakerla
DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811
Deepali JagdaleDeepali Jagdale
Senior Manager - Analytics at Kotak Mahindra BankSenior Manager - Analytics at Kotak Mahindra Bank
Shubham ManeShubham Mane
Data Analytics at Kotak Mahindra BankData Analytics at Kotak Mahindra Bank