Ruchika Ghavri
Gurugram
Summary
Over twenty-five years of extensive experience in organizations such as Genpact, WNS Global Services, Wipro, HCL, FIS, and BT, specializing in solutioning, presales, transitions, and operations management within BFSI and network and cloud security domains.
Overview
25
25
years of professional experience
9
9
Certifications
Work History
Head Win New Business and Quality Assurance
BT Security India
05.2021 - Current
- Drove stakeholder engagement initiatives to foster an inclusive workplace culture.
- Championed POSH compliance initiatives, increasing organizational awareness and adherence.
- Managed BT internship program for three years, collaborating with universities to recruit Cyber Security talent.
- Established academic partnerships to streamline hiring processes and develop a talent pipeline.
- Promoted women empowerment programs, advocating for business equality and support.
- Interlock with Presales, Sales Specialists, Solution Architects, and Delivery Leads to drive and deliver the New Business Pipeline and growth Pipeline.
- Provide guidance in developing solutions for complex requirements that meet or exceed security standards and are tailored to address customer needs.
- Directed cross-functional teams to deliver market-driven solutions aligned with professional services.
- Validated SOW and technical architecture details, ensuring compliance with customer support models.
- Developed a resource calculator to enhance pricing decisions and improve operational efficiency.
Senior Bid Project Management Professional
New Win Business BT Security
04.2017 - Current
- Create and control a plan to ensure delivery of the agreed solution contained in the bid
- Conducted case studies, project charters, and process studies for project planning, requirement gathering, and conversion of non-functional to technical requirements, including estimation and tracking
- Assessed impact of complex programs and analyzed interdependencies among projects, programs, and portfolios
- Recommended scalable, highly available solutions aligned with product growth and business strategy
- Decomposition of tasks to document breakdown structures that break-up the deliverables into work packages that can be estimated and to facilitate risk assessment
- Display High level of understanding of BT products & services aligned to how these meet each client’s business imperatives
- Displayed thorough knowledge of products and services relevant to project areas Like Firewall/Internet Security Domain. Good Knowledge of LAN/WAN/MPLS Projects
- Contributed insights to enhance the overall strategy of the Market Finance Unit plan
- Must ensure any necessary planning assurance required by the Market Finance Unit takes place
Transitions and Project Management
Fidelity National Information Services
04.2015 - 04.2017
- Delivered all transition projects and programmes in line with recognized best practice methodology (managing Risk, Governance, Quality assurance, Issue Resolution and Reporting)
- Coordinated stakeholder engagement, integrating all project work streams to streamline communication and project delivery
- Developed RFXs and solution designs for diverse accounts in BFS, healthcare, and insurance domains, aligning solutions with client needs
- Managed client accounts, enhancing satisfaction and retention through proactive engagement
- Creating Value Propositions, Capability presentations and Competition analysis for the new opportunities
- Led Client visits for over 9 customers
Transitions Manager
HCL Retail Banking Solutions and Transitions team
05.2013 - 04.2015
- Managed complex transition for 7 projects for one of the leading banks in Switzerland and Ireland
- Developed detailed project plans to effectively manage interdependencies
- Effectively managed the stake owners, incorporating all project work streams
- Worked independently on RFXS and created solutions in collaboration with the Pricing team, Operations and sourcing team
- Conducted due diligence after RFX responses to finalize project scope and align client needs with HCL’s capabilities
- Managed account relationships by collaborating with sales team to generate traction and identify new accounts
- Built and executed of components including product partnerships for various tools and platforms.
Assistant Manager
Wipro BFS Solutions Retail Banking
10.2010 - 04.2013
- Managed RFI and RFP bids independently, collaborating with pricing, IT, legal, and functional SMEs.
- Supported new sales and solutions initiatives by coordinating RFI/RFP efforts and collateral creation.
- Directed team of six employees to improve productivity through streamlined processes.
- Independently managed projects and deliverables
- Worked on IT BPO integrated bids during the tenure and attended client workshops and performed due diligence onshore at client locations
- Creating Value Propositions, Capability presentations and Competition analysis for the new opportunities
- Providing support to Market Maker in terms of Company/ Market Research and analysis, Target Research, Focused Industry Research in BFS
Assistant Manager
WIPRO (KPO) – Bloomberg - U.S MUNICIPALS
05.2009 - 09.2010
- Managed team of 70 analysts, including four first-level supervisors, ensuring SLA adherence and overseeing performance management incentive system through regular coordination with payroll team for accurate payouts and conducting monthly and annual appraisals.
- Managed 70 full-time employees across multiple teams
- Shared operational review report with operations head regularly, established annual and quarterly goals and objectives, and managed SLAs consistently.
- Project management – Process ramp up and transition
- Prepared monthly attrition and early warning system reports for HR on biweekly and monthly basis, presenting insights through dashboards.
- Collaborated with Bloomberg counterparts to align on expectations
- Identified and pitched new business opportunities in various sectors
- Talent building: Identify high potential employees & groom them for their professional enhancement. Support low potential employees to improve their performance
Senior Team Leader
WNS Global Services
08.2007 - 05.2009
- Managed 22 full-time equivalents in daily operations.
- Streamlined work distribution, delegated tasks, and coordinated team activities to enhance daily operations and support career development of team coaches and associates.
- Collaborated with onshore team to understand expectations and consistently met all CTQ requirements over the past year.
- Managed recruitment efforts for analyst roles within the COE.
- Facilitated monthly one-on-one meetings with team coaches and associates.
- Identified training needs and nominated team members for relevant training programs to foster skill development.
- Preparing and presenting the dashboard to the WNS management and the clients on a monthly basis
- Compiled various reports for clients and published them on time.
- Performance Management Incentive System –Handling the PIMS of the process on a monthly and weekly basis and coordinating with the payroll team for their correct payouts
- Auditing the work done by the reconcilers on a daily and weekly basis with the quality management representatives
- Conducting the Failure Mode Effect Analysis with the quality analysts on a quarterly basis
- Coordinated ISO (internal audit) and external audit by the M&T team to achieve compliance without any non-conformities.
- Appraisals-Appraising the performance and making the goal sheets of the associates , team coaches and process trainers on a half yearly and yearly basis and recommending them for the next level
Resident Expert (Team Leader) in Commercial Finance COE
GENPACT
Gurgaon
05.2001 - 07.2007
- Ensuring Performance: Adherence to SLA in terms of Performance Targets - CTQs (Critical to Quality) and Compliance to Customer’s Legal requirements. Also responsible for developing and maintaining process Business Continuity Plan in the event of a disaster.
- Process Improvement Initiatives: Mentoring team to come up with LEAN and Six Sigma ideas to improve process work
- Exploring New Business Opportunities: Work with the parent business to evaluate transitioning new work-types to Genpact
- Collaborated with clients to assess evolving business requirements and presented performance dashboards to senior leadership
- Developed work distribution strategies and delegated tasks to coordinate team efforts for smooth processing and daily operations.
- Process Trainer: Making SOP for GECIS as per customer requirement and taking sign off from the customer
- Making monthly Dashboard for customer to report Productivity/ accuracy
- Conducted regular call audits to ensure adherence to Critical to Quality (CTQ) directives
- Reporting Quality & Compliance figures to senior leadership in Genpact
- Gage R N R (Compliance certification) for the Team Leaders & Process Owners across the shop
- Single point of contact for Quality related trainings & project mentoring (LEAN / Six Sigma)
- Provided coaching and counseling to new hires to enhance their onboarding experience.
Education
B. Com -
Shaheed Bhagat Singh college
Delhi, India01.2001
High School Diploma -
Manava Bharati India International School
03-1998
MBA - Human Resource Development
Symbiosis Pune
DNIIT 2 Year Old Diploma - Computer And Information Systems
NIIT
Skills
- Solutioning and presales expertise
- Program management
- Quality assurance
- Strategic analysis
- Solution design
- Risk management
- Communication skills
- Public speaking
- Attention to detail
- Decision-making
- Customer engagement
- Cybersecurity strategy development
- Security product sales
- Security best practices
Certification
CISM( Certified Information Security Manager)
Timeline
Head Win New Business and Quality Assurance
BT Security India
05.2021 - Current
Senior Bid Project Management Professional
New Win Business BT Security
04.2017 - Current
Transitions and Project Management
Fidelity National Information Services
04.2015 - 04.2017
Transitions Manager
HCL Retail Banking Solutions and Transitions team
05.2013 - 04.2015
Assistant Manager
Wipro BFS Solutions Retail Banking
10.2010 - 04.2013
Assistant Manager
WIPRO (KPO) – Bloomberg - U.S MUNICIPALS
05.2009 - 09.2010
Senior Team Leader
WNS Global Services
08.2007 - 05.2009
Resident Expert (Team Leader) in Commercial Finance COE
GENPACT
05.2001 - 07.2007
B. Com -
Shaheed Bhagat Singh college
High School Diploma -
Manava Bharati India International School
MBA - Human Resource Development
Symbiosis Pune
DNIIT 2 Year Old Diploma - Computer And Information Systems
NIIT