Ruchi Rekha Dash
Hyderabad
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Transaction Risk Investigator
Amazon Development Centre India
07.2020 - Current
- Trained and mentored New Hire batch with Digital Investigation SOP.
- Take sessions on MOs in different Marketplace, investigator hygiene etc.
- Performed gap analysis to identify areas of improvement.
- Audits of ISR, FRR and NFR metrics. Provided 1:1 feedback and bridge knowledge gap.
- Preparation of Flyers, PPT etc for information sharing.
- Investigate customer order details and estimate the risk involved and also if there's a possible fraudulent on the given transaction
- Maintained good performance metrics such as quality, productivity and attendance.
Customer Service Representative
HSBC
09.2016 - 10.2018
- Assist customers in determining their banking needs
- Provide customers with information on bank’s services and products
- Confer with customers in order to gather specific information about their backgrounds
- Guide customers through the bank’s products and services and assist them in choosing what is best for them
- Assist customers with account opening procedures by helping them choose which information to write
- Ensure that account opening forms are complete and accurate
- Provide advice on financial solutions
- Perform bank business promotion activities
- Process credit lines and provide information to customers regarding safe deposits
- Manage sales activities in order to meet personal goals and those set by the bank
- Manage receipt and payment of cash for customers
- Process wires transfer for Customers
- Enter all transactions into bank’s database and make sure that accuracy is maintained
Junior Executive
Vodafone India Services Pvt Ltd
04.2014 - 10.2015
- Resolving the customer queries and complaints via chat
- Customer Service focusing on Wow Chats and FTR for customer to avoid repeat contact
- Resolving the queries within the business process
- Working towards Business Process with Integrity and an Intelligence
- Working on highly advanced applications which has been used by the organization to make the customer experience seamless
- Worked for different teams such as General Queries, Escalations, Billings and Retentions in order to improvise the skills in Customer Service areas.
Education
MBA - HR and Marketing, IST(Information Technology and Telecommunication
Centre for IT and Management Education under BPUT, Ravenshaw University
2013
Matriculation and Intermediate - undefined
Stewart School (ICSE)
2011
Skills
- Strong Communication skills
- Soft Skills:
- MS Office etc
- Fast Learner
- Time Management
- Multiple Priority Handling
- Managing critical situations
- Ownership
- Customer Obsession
- Deep Dive
- Monitoring Service Level Agreement (SLA) across all orgs in BRI
- Cascading login report (Using Ms Excel) for the shift with shrinkage information across BRI
- Driving FID during high volumes to maintain SLA
- Analyzing data through Data mining (Excel) and to drive decision of deep dive issues
- Effectively manage time, and individually prioritize multiple tasks of competing priority
- Experience with Microsoft Excel, including Outlook, Word, and Office
- Analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Accomplishments
- TITLE: Encyclopedia of Odisha
- SYNOPSIS:
- Objective: It’s a website that contents the detail about each and every sector of Odisha such as education, hospitals etc district wise
- Introduction: It particular website is designed in such a way that a layman as well as a serviceman can extract information according to his/her requirements
- This website is fully updated with all recent information about all sectors of Odisha
- This also includes the sectors of government as well as NGOs
- A specific study has been made to make this website a flexible and versatile one
- Title: Training Need Analysis
- Objective: To know the need for training of employees at Hindustan Aeronautics Ltd.
Timeline
Transaction Risk Investigator
Amazon Development Centre India
07.2020 - Current
Customer Service Representative
HSBC
09.2016 - 10.2018
Junior Executive
Vodafone India Services Pvt Ltd
04.2014 - 10.2015
MBA - HR and Marketing, IST(Information Technology and Telecommunication
Centre for IT and Management Education under BPUT, Ravenshaw University
Matriculation and Intermediate - undefined
Stewart School (ICSE)
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